Senior Service Manager Remote
Job description
Senior Service Manager
Location: Remote
Hours: Full-time - 37.5 hours per week
Role Type: Permanent
Team overview
UK Service Management are focussed on delighting our customers through service excellence, whilst driving innovation & change at all times.
Our 220+ Service Managers have exceptional skills, knowledge and experience in all areas of Service Management.
Our objective is to understand the customer needs and requirements and to deliver solutions and services which provide tangible business value.
We deliver a wide portfolio of services, and we pride ourselves on delivering the best possible service and outcomes for our customer and we’re currently looking for a Senior Service Manager to join our team.
What you’ll be doing
You’ll be working in a rewarding but fast paced role that will require a close working relationship with Delivery Leadership, Account and Solution specialists, Legal and Contracting teams and candidates will need a good understanding of contractual and commercial fundamentals.
The role is based in the UK and is not location specific. You will need a degree of flexibility to travel for team and customer meetings throughout the UK.
On a day-to-day basis the role looks like:
- Establishes productive relationships and networks at Senior Management level to build and maintain customer relationships
- Driving customer growth,
- Managing contract financial performance
- Contract management and in life changes
- Assuring services outcomes across both professional services and contractual services and working in partnership with our Delivery management teams to ensure we deliver on our commitments
- Manages, develops and coaches team of staff and implements performance management solutions where required
- Develop and motivate team to help ensure the delivery of function and business targets
- Responsible for managing budget/ P&L to maintain spend in line with budgetary limitations.
What you’ll bring
You’ll need experience of being accountable for a service management function – preferably in the IT contracts space.
The role will require frequent customer and internal engagement, requiring the candidate to demonstrate good interpersonal and customer relationship management skills.
You’ll also need:
- A proven track record of work experience in a challenging commercial environment
- Proven commercial acumen
- Good working knowledge of relevant functional systems
- Experience in dealing with and influencing multi-tier management
- Experience of developing best practice policies and procedures for functional area
- To share and represent Computacenter’s people-centric values.
Please note, this role requires SC clearance so you'll need to either currently have this or meet the SC eligibility criteria for your application to be considered.
Why should you join the Service Delivery team at Computacenter?
You’ll be joining a leading technology business that believes in our customers, our vendors and our people #winningtogether.
We work with some of the biggest and most reputable businesses across the UK.
You’ll be part of a collaborative team which will nurture your training and development in our sector.
You’ll also get:
- A competitive basic salary
- A car allowance
- Access to our Flexible Employee Benefits Scheme
- Access to Corporate Discounts via our ‘Perks at Work’ platform
- Competitive healthcare benefits and Employee Assistance program
- And much more…….
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business.
Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 18,000 people worldwide.
We are strongly recommended by customers for the way we help them achieve their goals and are the preferred route to market for technology providers.
We are proud of the working environment that we have created; where people want to join us and stay with us. We have a fantastic reputation within the industry and offer the perfect place for you to learn, earn and have fun.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
Equal opportunities
At Computacenter, we strive to create a working culture where all our people can be free to be themselves; where they are valued, respected and supported to reach their full potential and experience a sense of belonging.
We recognise that not everyone starts from the same place. As part of our meritocratic approach, we take steps to ensure that there is fair and equitable access to opportunities for all. We are a proud equal opportunities employer and we take our equality responsibilities seriously when we consider qualified candidates for employment without regard to age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law.
Our commitment to equal opportunity and zero-tolerance of discrimination extends to all aspects of the employment relationship, including, but not limited to, hiring, promotions, working conditions, compensation, and benefits.
Our approach to where we work is simple: we want to help our people effectively navigate hybrid working. Our offices continue to be a place where we connect and collaborate with each other.
Job Types: Full-time, Permanent
Work Location: Remote
Reference ID: 202439
