Senior Service Desk Analyst (Fixed-Term) Poole, England
Job description
Key information
Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.
IT Services is responsible for providing academic and administrative computing, networking and applications, audio visual and media services along with support for centrally managed teaching space.
The Service Desk is a central point of contact between IT Services and BU end users, providing 1st line technical support on all IT related matters with the aim of resolving the majority of incidents and requests at first point of call by using diagnostic techniques, administrator rights and remote access tools.
A position has become available to join and support the Service Desk Team. You will provide a high quality, customer focused interface to IT Services via telephone and electronic communication for a community of approximately 2000 staff and 15000 students. You will communicate with users, keep them updated on the progress of incidents or requests and notify them of impending changes and agreed outages.
The Senior Service Desk Analyst role has extra responsibilities to that of the Service Desk Analysts and provides additional support to the Service Desk Supervisor. In this role you will be responsible for helping to train new starters and the continued mentoring and coaching of all team members.
This position is available on a fixed-term basis until 11 June 2024.
BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
