Senior Service Designer - £37,428 - £52,991 Bristol, England
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About the job
Job summary
We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups including ethnic minorities, people with a disability and people with gender diverse identities.
There’s never been a better time to join the DVSA.
Our Digital-first vision is supported by a clear strategy which allows our staff to develop and grow.
Click here to find out more the award-winning services we work on and what’s on offer for you, helping drive your career forward.
Are you a creative and experienced designer who relishes the thought of designing services to help millions of people in their everyday lives?
Do you have a passion for creating digital experiences with a human touch?
Do you love your craft and enjoy helping others to develop theirs?
Can you lead a project from defining and understanding the problem, design and delivery of the right solution to continuous improvement in-life?
If so, this is the role for you! There really is no better time to join us at the DVSA! We’re committed to improving safety on Britain’s roads and have growing opportunities to work on a wide range of interesting and exciting projects across our Driver, Vehicle, Enforcement and Enabling Services programmes.
We’re building discovery teams of Service Designers and User Researchers to work with our Lead Business Analysts and help provide skills and knowledge across the wider agency. Bring your user-centred design expertise and join us in supporting and leading digital teams with discovery. You will ensure we create the best possible ideas, opportunities and improvements for those who use our services.
Job description
The senior service designer is an experienced designer who works with minimal support and can influence and mentor others.
You will:
- Design services which meet the Government Service Standard
- Ensure services meet public sector accessibility regulations
- Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation
- Design and implement strategies to ensure services are efficient, scalable and robust
- Develop user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System
- Prototype website designs and UI elements as required
- Embed and continually improve ways of working across delivery teams.
Person specification
- We’re looking for someone confident in creating collaborative environments, giving people a safe space to contribute to the solving of problems and development of new ideas.
- You’re curious about understanding our users and what drives their behaviour, helping us to pinpoint the change we need to deliver to keep Britain’s roads safe.
- You have a proactive mindset with a strong ability to influence decisions and strategies to achieve the right outcomes for our users.
- You’re skilled at problem solving in a landscape made up of complex services that can span internal departments and external organisations.
- You’re comfortable with navigating ambiguity, whilst contributing to defining the user centred design approach for DVSA.
- You have strong stakeholder management skills, effective in communicating with a wide range of people from senior management to members of the general public.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- DDaT - Senior Service Designer – Evidence- and context-based design - (Skill level: Expert) - Click Here.
- DDaT - Senior Service Designer – Prototyping in code - (Skill level: Practitioner) - Click Here.
- DDaT - Senior Service Designer – User Focus - (Skill level: Expert) - Click Here.
Benefits
The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain's roads.
We're an innovative organisation that values professional expertise and invests in all our people. We champion inclusive and diverse teams, ensuring we have the skills required to deliver transport that moves Britain ahead now and into the future, meeting the needs of the people who use our services.
If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers Website.
Things you need to know
Selection process details
How to Apply
To apply for this role, you will need to provide your CV and a Personal Statement.
Please structure your Personal Statement to provide detailed evidence of each of the following:
- Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables
- Experience of agile delivery and awareness of agile tools and how to use them
- Experience of iterative and rapid prototyping with multidisciplinary teams
- Experience of delivering simple and clear communication of technical designs to non-technical stakeholders
Sift & Interview Dates
To ensure we can appoint Senior Service Designer as quickly as possible, we will be reviewing applications daily and inviting candidates to interview before the campaign closes on 16th July.
You can still apply any time before the deadline however, and any applications received after 14th July will be sifted on 17th July.
The final interviews will be held Week commencing 24th July.
Please note, you will only be notified of your outcome once all interviews have been completed.
This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- An interview
- A presentation
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
Please see attached candidate notes for further information about our recruitment process.
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
DDaT Allowance
This role is part of the Digital Data and Technology profession and attracts an enhanced pay scale which is mapped to capability levels. The successful candidates starting salary will be determined by performance at interview and assessed capability level. There are two components to DDaT pay - base pay and DDaT allowance.
The role may also attract a DDaT allowance of up to £10,000. The amount, if afforded is determined by several factors one of which is assessed capability level.
The successful candidate will be required to undergo yearly capability assessments which may result in pay increases or decreases. A drop in capability in any given assessment period results in 12 month pay protection to allow candidates to retain prior capability level.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email [email protected] for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
