Senior Secretary - Care, Quality & Safety Team Man, Isle of
Job description
About the role and our team
We are looking for an enthusiastic, motivated and customer focused Senior Secretary to join our friendly and supportive Care Quality and Safety Team within Manx Care!
Within this role, you will be responsible for delivering a high standard of secretarial and administrative support using advanced computer skills.
You will need to be a highly professional individual who appreciates the sensitive nature of personal information, always demonstrating high standards of confidentiality and applying a resilient and understanding manner in dealing with patients and members of the public.
You will be responsible for:
- Answering enquiries of a routine nature from patients, relatives and staff
- Providing a quality service to the Care Quality and Safety Team, including grammar check of written responses and reports
- Drafting less complex letters, notes and reports when required
- Making appointments and maintaining electronic diaries and travel arrangements
- Gathering relevant information as required to draft summary findings in response to patient complaints and claims
If you’re organised, a great team player, have excellent communication skills and would love the opportunity to put your secretarial skills to the test in a varied and interesting role, we would love to hear from you!
What can this role offer me?
Take advantage of the excellent opportunities we provide for personal and professional development! This includes the use of our Learning, Education and Development Centre and the fantastic range of fully funded courses we support.
Free parking will also be available to you.
To find out more about the benefits you can enjoy by working with us, download our benefits guide from the bottom of the advert.
Do you know someone who could be perfect for this role?
Let them know about this vacancy and refer them via our new Employee Referral Scheme!
You’ll receive £500 (in two equal instalments and subject to conditions) for making the referral, if the person you referred is offered the role!
To ensure you receive payment for your referral, the person you refer just needs to indicate the referral on their application form by selecting ‘Isle of Man Public Service Employee Referral Scheme’ in the ‘Where did you hear about this vacancy’ section, and providing your name as the referrer.
To ensure referrals are eligible, and to find out more about the terms and conditions of the scheme, you can download the scheme policy here.
How to find out more and apply
For more information please see the attached job description and person specification, alternatively contact Sue Davis on 07624 420064 or 01624 650783.
Applications for this post will be accepted up to midnight of the closing date specified. You’ll need to upload your latest CV to your application, and we recommend that you also include a cover letter that explains your motivations for applying, and that demonstrates your suitability for this post. If you have difficulties applying online please contact the Recruitment Team on 01624 686300 or by email at [email protected].
Additional information
The University College Isle of Man provides the administration and testing services for these secretarial grading tests. To arrange an appointment please contact the University College Isle of Man Reception via [email protected].
Please note a basic police check is required for this post, which Manx Care will cover the cost of for you. Please note if you have lived for more than 6 months outside of the UK in the last 5 years, you will be required to obtain a Letter of Good Standing from the appropriate authorities in the relevant locations, please read the guidance about how to obtain this letter.
A relocation package and interview expenses are not available for this role.
Manx Care is committed to creating smoke-free spaces and is ‘proud to be smoke free’ as part of the overall Isle of Man Smoke Free 2030 ambition. As of April 1st 2021 smoking is no longer permitted on our Manx Care & DHSC sites, including nursing, residential and EMI units around the Island. For support and advice on abstinence from smoking, please contact Quit4You on 642404 or [email protected].
We support flexible working and equality, diversity and inclusion in our recruitment
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man. We welcome applications from diverse backgrounds and would encourage you to apply.
The Isle of Man Public Service is an equal opportunities employer which supports and promotes flexible working. We understand its benefits in improving work-life balance and supporting health and wellbeing and, in its different forms; it is widespread throughout the Public Service. We are happy to discuss part-time or flexible working arrangements, including job share partnerships, for our roles (where possible) and if interested you should discuss this with the Hiring Manager.
Find out more about where a career in the Isle of Man Public Service could take you at hr.gov.im/careers.
