Senior Project Support Officer Leeds, England
Job description
Job Summary:
The post holder will provide support to the Business and Operations Manager for specific projects within Leeds GP Confederation. They will be expected to work autonomously on specific elements of projects, with opportunity to attend project meetings, where appropriate in the absence of the Business and Operations Manager.
Purpose of the job:
Ø To support, facilitate and monitor the progress of a project or service improvement
Ø Management of project action logs and Gantt charts
Ø Triage project related queries and escalate appropriately
Ø To contribute to ongoing development and continuous improvement of project capabilities
Ø To support with the delivery of projects across the organisation
Ø To provide monitoring and reporting of progress, risks, and issues for a range of projects
Main duties of the role:
This is an exciting opportunity to be part of an innovative team delivering a range of primary care services for the population of Leeds. As an integral member of the team, you will be working with internal and external stakeholders to implement solutions that improve the projects that Leeds GP Confederation delivers.
The post-holder will support the management of a portfolio of projects and proactively support colleagues to ensure that project delivery is consistently high-quality and solution focused. They will support with project planning and the delivery of projects to time, quality and budget; working with internal and external stakeholders to confirm scope, budget and deliverables. They will ensure that the delivered solution(s) meet the original project definition and are handed over to successfully
Job Description:
Ø Support with the operational delivery of projects; to ensure contractual and regulatory assurance and compliance.
Ø Engage with different departments e.g. finance & data quality team to ensure best outcomes
Ø Participate and contribute to various project meetings and complete actions within planned time.
Ø Oversee projects, mitigating risks and resolving issues.
Ø Continuous development of IT and digital communication skills.
Ø Quality assurance, for example through collating data, auditing or compliance checks.
Ø Schedule meetings and set agendas as needed.
Ø Update project records and action logs and ensure actions are completed by the relevant people.
Ø Contribute to the development & optimisation of project documentation.
Ø Provide flexible, hands-on delivery support and assisting with effective communication between projects and the business.
Ø Manage professional relationships with a wide range of internal and external stakeholders including commissioners.
Overview of Organisation:
Leeds GP Confederation acts as a single, unified voice for general practice across Leeds. We do this by firstly gathering and representing local general practice views. Secondly, we provide a range of ways for practices and PCNs to contribute to priorities in the Leeds place-based partnership arrangements.
We provide expert resource for individual practices in the city to remain viable and resilient, as well as supporting the collective development of primary care networks. Our data, tools, facilitation, and guidance all help to maximise impact across the city.
Personal Attributes:
· Demonstrable understanding of the project life cycle, including planning, milestones, actions, risk management and project delivery.
· Excellent written and verbal communication skills including the ability to effectively communicate with senior management and different functions within the organisation.
· Strong organisational skills, capable of planning and prioritising effectively.
· Ability to work well under pressure and execute tasks to a high standard, whilst supporting peers.
· Enthusiastic, proactive and self-motivating with good time management skills.
· Experience and awareness of working with and respecting confidential material.
General Duties:
· Confidentiality: During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff. The post holder must be compliant with the principles of GDPR at all times.
· You must not make any disclosure to any unauthorised person or use any confidential information relating to the business affairs of Leeds GP Confederation, unless expressly authorised to do so by Leeds GP Confederation.
· Equal Opportunities: You are at all times required to carry out your responsibilities with due regard to the Leeds GP Confederation’s Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with Leeds GP Confederation.
· Conflict of Interests: You are not precluded from accepting employment outside your normal working hours. However such other employment must not in any way hinder or conflict with the interests of your work in the Leeds GP Confederation
· Code of Conduct for Professional Group: All staff are required to work in accordance with their professional group’s code of conduct.
· Risk Management: Risk management involves the culture, processes and structures that are directed towards the effective management of potential opportunities and adverse effects. Every employee must co-operate with Leeds GP Confederation to enable all statutory duties to be applied and work to standards set out in Leeds GP Confederation’s Risk Management Strategy.
· Governance and statutory requirements: The post holder is expected to comply with the governance arrangements and policies and procedures of the organisation, available on the Leeds GP Confederation intranet.
· Equal Opportunities and Diversity: Leeds GP Confederation has an absolute commitment to equal opportunities based on sound management practice, respect for the individual and legislative compliance. The post-holder must at all times carry out his/her responsibilities with regard to the Leeds GP Confederation’s Equal Opportunities Policy.
· Health and Safety & Risk management: Employees must be aware of the responsibilities placed upon them under the Health and Safety Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.
· Employees must wear personal protective equipment where provided.
· All employees are expected to comply fully with the Leeds GP Confederation fire policies and procedures to meet their responsibilities in relation to fire safety. All staff are also expected to maintain safe infection control practices at all times.
· All employees are responsible for reporting any accidents, untoward occurrences and potential hazards to their line manager even when no injury or property damage has resulted.
· Infection control: All staff have a responsibility to contribute to the reduction of healthcare acquired infection by the adherence to best practice.
· Staff are requested to report any environmental concerns regarding breach of infection prevention guidelines to their line manager.
· Information Governance: Confidentiality is both a moral and contractual obligation and applies both inside and outside of work. Any matters of a confidential nature, and in particular any information relating to patients, individual staff records and details of contract prices and terms must, under no circumstances, be divulged or passed to any unauthorised persons at any time during your employment or afterwards.
· All notes, emails, records and other documents, regardless of medium, are and shall remain the property of Leeds GP Confederation and shall be handed over by you to Leeds GP Confederation from time to time on demand and, in any event, upon termination of your employment. All assets issued to you (such as identity card, car parking pass, equipment, office keys etc) must be surrendered to Leeds GP Confederation upon termination of your employment and, where applicable, on change of employment within Leeds GP Confederation.
· As a user of information you must be aware of your responsibilities, both legal and other, and comply with all policies and procedures issued by Leeds GP Confederation and associated Codes of Conduct and work within the principles outlined in the information governance framework. This includes information security (including encryption and, where applicable, home working and remote access), records management and information quality responsibilities.
· Under the common law duty of confidentiality, you may be personally liable in a court of law for unauthorised disclosure of personal data. In addition, the wilful or negligent disclosure of confidential information or disregard for Leeds GP Confederation information governance framework would be a breach of the disciplinary rules and could result in summary dismissal. Should you breach this clause after your employment has ended, Leeds GP Confederation may take legal action against you.
· Safeguarding Children/ Vulnerable Adults: All Staff within Leeds GP Confederation share a commitment to safeguard and promote a child's or vulnerable adult’s wellbeing. As an organisation we need to ensure that all staff who come into contact with children/vulnerable Adults in their daily activities or provide services to adults with children or vulnerable adults receives mandatory safeguarding training which is appropriate to their role. In addition to this you will be expected to work in accordance with the policies and procedures relating to Safeguarding Children/vulnerable adults that have been agreed by Leeds GP Confederation.
Person Specification:
Essential Criteria
· Experience of project delivery
· Willingness to participate in any relevant training identified to develop their skill set in accordance with the expectations of the role
· Experience working in a busy office environment where working to deadlines and multitasking is essential
· Competent in the use of Microsoft Office package, including Outlook, Word and Excel
Desirable Criteria
· Experience of building external relationships with a variety of stakeholders
· Experience using clinical systems including, Systm1 and Emis
· Experience working within a healthcare environment, with an understanding of system pressures
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Leeds
Application deadline: 21/02/2023
