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Job description

• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements
• Experience defining and executing program requirements
• Experience managing, analyzing and communicating results to senior leadership
• Experience owning program strategy and end to end delivery
• Experience using data and metrics to drive improvements
• Experience in program or project management
• Experience delivering cross functional projects

At Amazon, we're working to be the Earth’s most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. The Subject Matter Experts (SME) work across technology and operations teams on the prioritization across the EU, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth.
The SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. The SMEs strive to be experts in Amazon’s operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.
The SME organization are functional experts on the software tools in a given process areas and their application in the Amazon Logistics network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes.
Amazon is seeking a Network Subject Matter Expert (SME) to work within the Amazon Logistics (AMZL).

Responsibilities:

• Developing target condition for pain points within the delivery network along with financial impact
• Serve as gatekeeper in assigned process areas for the change management process
• Partner with tech organization on the business requirement documents (BRD)
• Highlights areas of business risk and impact for Technology Team resource allocation and provide input on software design to support lean processes and standard work
• Act as gatekeeper for prioritizing software enhancements and feature requests submitted by the sites and serve as the interface with the delivery stations to drive adoption of changes
• Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles
• Measure and establish standard rates for standard work to be used for labor and capacity planning
• Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality
• Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Loss Prevention) as well as the Operations Engineering team and Delivery Stations Launch SME team to drive standardization of core process elements to support network growth and scale

We are open to hiring candidates to work out of one of the following locations:

London, GBR

• Experience delivering projects within scope, time, budget and quality

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