Find More Than 10K+
United Kingdom Jobs

A senior management role within the H&B Global Planning, leading a team of people who are responsible for ensuring that customer-facing stock availability targets are achieved within the constraints of the financial budgets by creating highly collaborative relationships with other commercial departments and vendors, and by instilling a “results driven / insights led” culture within their team.

Operating at a senior level and mirroring the H&B Business Unit structure, this role will collaborate with senior commercial counterparts within the Trading Teams and ensure that their team are focussed on supporting the Business Plan for the relevant Business Unit and demonstrably understand the impact all their activities ultimately have on sales and margin.

A tenacious attitude to achieving results and meeting KPI targets needs a focus on day-to-day operational results which will require good performance management and team development skills, yet this role will also require strong strategic capabilities to ensure the medium and longer-term objectives are also met.

They will need to be highly influential within their peer group, able to create effective relationships with external organisations and embody a “continuous improvement” culture.

• DC availability (3rd Party Goods).
  • Achieve Availability measures by DC and picking channel within DCs.
  • Effective balance of stock across DCs.
  • Control of DC inbound replenishment parameters down to SKU level.

• In-Store availability (ISA)
  • Control store replenishment parameters down to SKU level to meet both ISA and stockholding targets.
  • Control of Promotional Allocation strategy to ensure store stock levels to support the promotional plan and DC volumes are within tolerances.
  • Ensure root causes of availability failures are proactively identified and mitigated.
  • Collaborate with Retail Operations to maintain store stockfile accuracy.

• Stockholding
  • Define and implement strategy to achieve stock-holding budgets.
  • Monitor stock levels by supply node to identify outlying stock problems and collaborate with Commercial Teams to mitigate.
  • Collaborate with Vendors and Buying Teams to ensure all order parameters (MOQ, Lead Times etc) are set at a level that can maintain availability within the stock budget.
  • Collaborate with Commercial Teams to ensure initiatives (Range Reviews, Seasonal Buys etc) are achievable within the stock budget.

• DC productivity, capacity and service level.
  • Control of picking parameters to maximise DC productivity within the limitations of the ISA and stock budgets.
  • Collaborate with DC Management Teams on inbound / outbound stock volumes to minimise volatility within agreed tolerances.
  • Collaborate with DC Management Teams on strategies to ensure DC capacity limits are not breached.
  • Ensure Service Level outliers are investigated by the DC management Team and resolved.

• NPD and Range Reviews
  • Ensure NPD, RR and other commercial initiatives are supported with adequate resource to achieve a “right first time” culture.
  • Provide reports to support commercial initiatives from a supply chain perspective and ensure critical paths are implemented and followed.
  • Sign Off on all NPD supply chain metrics (Lead time, MOQ etc).

• Forecasting
  • Ensure all products are forecasted in line with promotional critical path.
  • Evaluate forecast accuracy and instil a “continuous improvement” culture within the Forecasting Team by sharing best practice and facilitating collaboration across the Forecasting, Commercial and Retail Teams to understand and learn from outlying forecasts.
  • Control DC and store replenishment parameters to account for and anticipate non-promotional rates of sale.
  • Ensure high levels of collaboration with external vendors on forecasts.

• Deleted and short-dated stock
  • Collaborate with Commercial Teams to ensure exit stock is managed out of the business in a timely manner in order to achieve the stock budget notwithstanding the margin implications.
  • Liaise with Merchandising and Retail Operation Teams to identify and mitigate any non-zoned stock as a result of commercial initiatives.
  • Ensure short-dated stock issues are identified and collaborate with commercial teams so that appropriate actions can be taken to minimise margin loss.
  • Identify SKUs that continually cause short-dated issues and collaborate with Buying / Commercial Teams to resolve.

• OTIF and Supplier NPS
  • Monitor supplier OTIF metrics and manage outliers to resolution.
  • Ensure regular supplier meetings are in place with a cadence depending on supplier size / impact and that KPIs are reviewed at each with action plans to improve.
  • Collaborate with key suppliers to identify best practices and opportunities to improve H&B / supplier relationships.
  • Ensure commercial data (sales, forecasts, stock data etc) is share with suppliers to improve overall supplier service level.

• International and Franchise
  • Collaborate with International & Franchise Team to ensure effective S&OP in place for stock requirements.
  • Monitor forecast v order accuracy and agree strategies to improve outlying performance.
  • Collaborate with and support the International and Franchise Team to help them overcome logistic and legislative problems.

• Collaboration and Influencing - This role will require the ability to build strong, effective relationships both internally and externally (not limited to but) including:-.
  • Category Teams – Alongside the Trading Director, be seen as a senior leader within the Category Team with aligned goals and objectives.
  • Stores / Retail Operations – Highly collaborative relationships need to be built with Field and Central Operational Team – be seen as a “champion” of the stores issues and concerns through to resolution and constantly seeking to gain insight from stores to improve business outcomes and customer experience.
  • Suppliers – Ability to create positive relationships with suppliers whereby both parties gain mutual benefits by working effectively together and by fostering honest and timely communication between respective teams. Ensure suppliers and H&B have clear S&OP processes and KPIs mapped out that are measured against frequently seeking ways to improve results together.
  • Digital – Work closely with Digital Teams to provide support and ensure that high levels of agility and responsiveness are embedded culturally within wider Supply Chain (and Category) Teams to exploit opportunities that the digital channels provide. Seek to constantly find ways to improve outcomes for the on-line customer experience in a fast-changing environment.

• Analytical Strength - Be able to create a “data led” culture within their Team (and influence other Teams to do likewise).
  • Ensuring that reports are created and used to drive insight and create strategies or actions.
  • Have a critical perspective on effectiveness benefits of existing reports and regularly review to amend / remove reports from the business to ensure reports remain productive and relevant.
  • Ability to direct analysts how to disseminate data and present it appropriately for the intended audience (i.e. be able to sign off on design of reports/ operational spreadsheets etc).
  • Take a highly protective stance on data integrity and accuracy.

• Communication – Ability to communicate effectively (both written and verbally) across a wide spectrum of different audiences.
  • Able to create presentations tailored appropriately to target audiences and adapt style as necessary.
  • Able to present complex subject matter in logical, concise summary format when necessary.
  • Able to articulate / present arguments effectively and be persuasive.
  • Comfortable presenting to large audiences or to senior Exec level.
  • Active participant in meetings / discussions and seeks to include everyone involved.
  • Able to tackle performance issues constructively and challenge across peer groups effectively to achieve desired outcomes.

• Integrity – This role requires someone with high levels of integrity, who is honest and straightforward with everyone they work with and has courage to pursue what they believe to be in the best interests of the company.
  • Ability to challenge effectively and hold others to account.
  • Be approachable and create great team cultures.
  • Performance manage their team consistently and fairly.
  • Always treat everyone with respect and act professionally.
  • Embody a culture where everyone takes accountability.
  • Do what they say they will do.

• Team Building and Motivational Strengths – Ability to build and develop a high performing team that are results orientated, have a positive / “can-do” culture that work together effectively.
  • Great interpersonal skills and empathy.
  • Able to give honest constructive feedback.
  • Able to develop individuals with their team to reach their potential.
  • Set realistic but stretching objectives for individuals and teams.
  • Manages through KPIs and delegates / empowers responsibility appropriately.
  • Acts as an ambassador for desired behaviours.
  • Only recruits high calibre people.
  • Creates an enjoyable work environment (has fun!)
  • Recognises and rewards achievement.

• Change Management Skills – Needs to be a catalyst for change always seeking to improve business processes and outcomes.
  • Creates a culture of continuous improvement.
  • Balances caution with agility appropriately when evaluating proposed change.
  • Challenges the status quo and sees approved change as an opportunity.
  • Applies a logical / thought through methodology when implementing change.
  • Communicates benefits / risks of change to stakeholders and subsequently brings teams with them.
  • Has a tenacious attitude to delivering projects within timelines.
  • Resources change and projects effectively.

Learning and Development opportunity with Holland & Barrett is a great base for career development long term.

Career progression

Pension company contribution

✈️ Your wellbeing is paramount so you can get away and take 28 or 33 Days Holiday per year (depending on role level)

Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.

Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.

Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.

We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.

Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.

We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.

And many more!

Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

Join us and see how far you can go…