Senior Performance Analyst Nottingham, England
Job description
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Digital
Information Technology
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About the job
Benefits
Things you need to know
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Location
About the job
Job summary
We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.
Do you have experience of using data languages or tools to visualise data?
Can you turn complex data into a compelling story?
If so, we would love to hear from you!
Job description
You will be responsible for developing performance measurement frameworks - KPIs, goals, user needs, benefits - and analysing the performance of a service or product against these, adapting their approach and framework appropriately and in line with any changes.
You will provide analytical and problem-solving expertise, using quantitative and qualitative evidence from digital analytics, content and search engine optimisation, other off-line performance and financial data and user feedback. You will work closely with digital delivery teams to identify ‘what good looks like’, develop hypotheses, make cases for additional tracking and data collection, ensure that data is accurate and significant, and provide analysis and actionable insights through effective storytelling techniques.
You will be part of one or more agile/scrum delivery teams within the Application Development Team; working collaboratively with Product Owners, Business Analysts and Technical Colleagues (e.g. software developers, testers) to develop digital solutions that deliver value to customers and the business.
Responsibilities
Include but not limited to:
- Producing accurate, engaging, and actionable analysis of online and offline data sources to derive priority user needs and user behaviour
- Responsibility for providing insight and recommendations for action based on user data in easily understandable and engaging ways - such as show and tells, blog posts, dashboards
- Influencing and supporting product teams, in particular Service Owners, Product Owners, User Researchers, Service Designers and Business Analysts, helping them to identify ‘what good looks like’, develop hypotheses and report on value delivered
- Supporting the development of the vision for data / analytics architecture and workflow across the organisation, including instrumentation, tagging and user management
Please see the attached Candidate Pack for more information.
Additional information
Potential travel to other DVSA office locations may be required e.g., Bristol, Swansea, Nottingham, Newcastle.
Person specification
You will possess excellent analytical and problem-solving skills, with the ability to take responsibility for the delivery of discrete, specified pieces of work to support the delivery of major initiatives alongside standalone smaller-scale projects. Experience with data languages and tools along with the ability to visualise and analyse the data is important in this role. You will be comfortable turning complex data into compelling, clear, and actionable stories.
We are committed to encouraging and enabling our staff to develop in and above their role and will support you through further development opportunities/qualifications.
About us
The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain's roads.
We do this by helping people through a lifetime of safe driving, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
Our work affects millions of people and thousands of businesses. Most importantly, our work saves lives.
We're an innovative organisation that values professional expertise. We invest in our people and champion inclusive and diverse teams. And we make sure colleagues have the skills to meet the needs of Britain’s road users.
Diversity: Our vision is to support and develop everyone who chooses to work for us. We care deeply about diversity and equality. And we create a positive culture that’s friendly, welcoming, respectful, and full of opportunities for professional and personal development.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Digital Data and Technology Profession Capability Framework – Senior performance analyst – Communicating analysis and insight - (Skill level: practitioner) Click Here
- Digital Data and Technology Profession Capability Framework – Senior performance analyst – Performance measurement - (Skill level: practitioner) Click Here
- Digital Data and Technology Profession Capability Framework – Senior performance analyst – Undertaking analysis and providing insight - (Skill level: practitioner) Click Here
- Digital Data and Technology Profession Capability Framework – Senior performance analyst – User centred analysis - (Skill level: practitioner) Click Here
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.
Things you need to know
Selection process details
How to Apply
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
In your CV, please outline your career history, and the key responsibilities you had in each of your roles.
For your personal statement, please provide detailed evidence of your experience of the following:
- Good understanding of Google Analytics or other digital analytics platforms: implementation, administration, and analysis
- Practical experience of using different data languages/tools to transform and analyse different data sets e.g., SQL, Python, R
- Experience of discovering and sharing analytical insight with stakeholders with various levels of analytical expertise
- Experience of gathering and understanding technical requirements and working with developers to build suitable technical solutions
The sift is due to take place from from Monday 24th April 2023.
Interviews are likely to be held from Wednesday 10th May 2023.
This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- an interview and an analysis and reporting exercise
You’re encouraged to become familiar with the candidate pack attached, as you may be assessed against any of the criteria recorded within.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How we hire page of our DfT Careers website.
Before submitting your application, we encourage you to visit our Recruitment in detail page of the DfT Careers website. You will find detailed information about the entire recruitment process and what to expect when applying for a role in the Civil Service.Throughout this job advert there are links to the DfT Careers Website, which provides you further information to support your application. Should you be unable to access the information on our website, please email [email protected] for assistance.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
