Senior Operations Manager London, England
Job description
Are you a highly organised and motivated individual with a passion for managing operations? Tempo 301, a Boutique Reformer Pilates, H.I.I.T and Massage studio based in London, is seeking an experienced Operations Manager to join our dynamic team. As the Operations Manager, you will play a crucial role in overseeing our studio locations, ensuring the smooth running of day-to-day operations and fostering maximum productivity within the business. You will play a pivotal role in shaping our operational strategies and ensuring seamless operations across all aspects of the business. As Operations Manager, you will have the opportunity to shape the fitness journey of our students, empowering them to achieve their fitness goals and live healthier lives. If you have a passion for fitness, a drive for operational excellence, and the ability to lead and inspire others, we invite you to join the Tempo 301 team and be part of a transformative fitness experience
WHAT IMPACT YOU CAN CREATE AT TEMPO 301
Our Operations Manager is the connecting bridge between the Heart of Company and the rest of the team by:
Develop and execute operational strategies that align with the company's mission and objectives, with a focus on enhancing efficiency
Manage and monitor studio budgets, resource allocation, and expenditure to ensure cost-effective operations
Champion a student-centric approach, by monitoring student feedback, resolving issues promptly, and implementing measures to enhance overall student satisfaction.
Establish and track key performance indicators (KPIs) related to operational efficiency, trainer performance, and class attendance
Ensure compliance with all relevant laws, regulations, and industry standards related to fitness services and data protection
Cover studio managers' roles at various studio locations during their annual leave to ensure uninterrupted operations and student satisfaction
Support the training and development of staff and trainers to enhance their skills and ensure they deliver exceptional service to our students
Identify potential operational risks and implement risk mitigation measures to safeguard the company's reputation and operations
Expertly utilising IT tools such as Mindbody and Google docs, manage all facets of our Boutique Fitness Operations ranging from trainer schedules to student correspondence
Managing HR tools, processes and procedures ranging from rotas to new starter onboarding and payroll to contribute towards an outstanding employee experience
Ensuring the TEMPO 301 environment is flawless by being the point of contact and driver of resolutions of any maintenance issues in collaboration with our Studio Management Team
YOU ARE ENERGISED BY
You will thrive in the role if you are motivated by:
Continuing and developing ways of working that are organised yet agile, delivering outstanding accuracy in a fast paced environment
Proactive and collaborative problem solving to deliver best possible outcomes for the Team
The need to take care of the minute detail, while maintaining vision of the business’s big picture mission
The need to cultivate and protect relationships between the Company and its Students/ Clients
WHAT YOU WILL BRING
Bachelor’s degree in operations management or related field
A proven track record of at least 15 years or more in delivering operational excellence
A proven track record of staff development and training programmes
A proven record of KPI
Meticulous attention to detail while keeping sight of the big-picture
Strong leadership skills with a track record of managing teams and fostering a positive work culture
Solid understanding of financial management
Excellent listening and communication ability that brings the best out of, and protects those around you, setting them up for success
Consistent drive to support and develop team members in maximising their employability, and value to the Company
Highly developed leadership and people management that enables you to achieve through an expert and diverse team
Familiarity with fitness industry trends, customer preferences, and emerging technologies
WHERE WILL YOU BE BASED
This is a remote role, allowing you to work from the comfort of your home, with weekly visits to our various studio locations in London SE17 | Elephant and Castle, E8 | Hackney and E1 | Shoreditch
During studio managers' annual leave, approximately 10 weeks of the year, you will be based at the studios to cover their responsibilities during their working hours
WHAT YOU WILL LEARN & WHAT TEMPO 301 CAN OFFER YOU
Delivery of excellence in an environment that places the long term success of TEMPO 301 at its forefront
An inclusive approach to utilising the diverse range of personalities and competencies at TEMPO 301
An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth
Full handover, training and support
Career progression opportunities within our growing business
Benefits which can be discussed at interview stage
A vibrant and rewarding culture, and working environment, within a close team
The opportunity to be part of providing top-tier classes led by esteemed instructors, along with exceptional customer service
At TEMPO 301, we believe in nurturing personal growth to drive collective progress. As Operations Manager you will play a pivotal role in ensuring the smooth and efficient operation of our studios, enhancing the overall student experience. Apply now to take the next step in your career as our Operations Manager.
HOW DO YOU APPLY
Please email your application to [email protected] and address your application to Daniel. Submit a cover letter detailing your relevant experience and why you believe you are the ideal fit for this position. We look forward to receiving your application. (Due to the number of applications we receive, we are only able to respond to those we feel are suitable)
Job Type: Full-time
Salary: £47,000.00-£65,000.00 per year
Benefits:
- Company pension
- Employee discount
- Flexitime
- Free fitness classes
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in London
