Senior Operations Manager Altrincham, England
Job description
We are looking for a Senior Operations Manager to join our Operations team. With a competitive salary, a great work-life balance and excellent benefits, you’ll be based at our modern Grade A offices in the vibrant town centre of Altrincham.
Our firm
Myerson is a Top 200 UK Law Firm as recognised by The Lawyer. We are also proud to be ranked ‘Top Tier’ by The Legal 500, commended by The Times ‘Best Law Firms 2019 and 2023’ and named ‘Property Team of the Year’ at the Manchester Legal Awards 2021.
We are one of the largest independent law firms in the North West, a bold claim we are proud to make because it’s been hard won. No instant growth through acquisition or merger. Instead, growth earned from our day-to-day endeavours, an entrepreneurial approach to doing business and a rock-solid reputation.
We recruit staff who are motivated by our core values and have an affinity to our collegiate and independent ethos.
The role and who we are looking for
We have an exciting opportunity for an experienced Senior Operations Manager to join our Operations department. Reporting to the Chief Operating Officer, this role will help to develop and deliver the Firm’s operational strategy.
The successful candidate will have experience in developing and delivering innovative operational solutions within a professional services environment, ideally within a legal setting. You will be able to demonstrate a successful track record of driving high-quality client service, improving efficiencies and facilitating effective change management.
The position would suit someone with an open, collaborative and confident approach to communicating and working with a diverse set of stakeholders across the Firm. The ideal candidate will have hands-on approach, strong organisational skills, and the ability to manage and plan your time effectively. If you are an enthusiastic and proactive problem-solver who constantly strives to drive positive change, this is the role for you!
What you’ll do
The successful candidate will play a key role within the Operations team and the wider Firm. Typical day to day duties will include:
Operations
- Working with departments to carry out ongoing reviews and analysis of operational processes. Sharing best practice, highlighting risks and opportunities and driving new tools, innovations and software.
- Leading with an ethos of continuous improvement by encouraging open feedback, problem solving, and driving Firm engagement.
- Creating and leading positive transformation projects and change across the firm, including the delivery of any associated training.
- Helping the IT department to successfully drive any new technology initiatives within the Firm.
- Working with the Chief Operating Officer to ensure operational processes remain fully compliant at all times.
- Managing and working alongside the Business Support Manager to help define core metrics, Service Level Agreements (SLAs), and to support the overall operational effectiveness of the Business Support functions across the Firm.
Client Care
- Maintaining and enhancing the overall client experience to ensure efficiencies, accuracy and time scales are met in line with our Promise to clients, including planning and implementing a process to ascertain ongoing client feedback and to put in place a system for improvement, as necessary.
- Facilitating an exceptional client journey by reviewing, developing and implementing operational processes. Working closely with the Business Support Manager to ensure that these processes are being consistently adhered to across the firm.
- Working closely and developing relationships with all departments and fee earners within the firm to understand their clients and associated requirements.
Premises
- Project managing all improvement projects on the premises and managing the office space, including working with the Chief Operating Officer on capacity planning.
- Working with our contractors to ensure the premises are professionally managed to a high standard by implementing Planned Preventative Maintenance (PPM) and working with the Chief Operating Officer to ensure the premises remain legally compliant (including health & safety standards).
- Dealing with premises security, car park management, waste management and any other associated office management. Being on-call, where absolutely necessary, to assist with any incident management.
- Co-ordination, management and resolution of the firm fleet.
- Continuously considering and supporting the Firm’s Environment, Social and Government policies.
Benefits include:
Generous annual leave, day off on your birthday, private healthcare, discretionary bonus scheme, smart working, flexible working hours, subsidised gym membership, regular team and firmwide socials, volunteer day, milestone awards, death in service scheme, a contributory pension scheme, genuine career progression and both technical and professional learning and development programmes.
To apply for this position please click APPLY today.
Myerson are strong advocates of a successful work/life balance and proud to foster a workplace free from discrimination. We welcome applications from individuals from diverse backgrounds with the same ethos, passion, and enthusiasm.
Job Types: Full-time, Permanent
Salary: £50,000.00-£70,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Flexitime
- Gym membership
- Health & wellbeing programme
- Paid volunteer time
- Private medical insurance
- Transport links
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Altrincham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
