Senior Operations Manager Glasgow, Scotland
Job description
Senior Operations Manager
Glasgow
As a Barclays Senior Operations Manager, you will act as a direct report of the Head of Payment Operations Director, where you will be accountable for the delivery of a range of high value, high volume business critical processes with responsibility alongside their Director for identifying and driving the wider strategy. Within this role, you will spearhead, manage and take responsibility for the UK Payments Operations.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Taking responsibility for c.30 staff in the UK and partnering with shared services and third party supplier (c.100 staff) across 4 operational sites
- Maintaining a robust control environment and driving improvements whilst protecting the reputation of the bank and retention of market leading technical and specialist knowledge
- Managing the people issues arising from the transformation and maintaining high levels of staff motivation and morale
- Guaranteeing that business critical tools are aligned to deliver functionality required to achieve market leading capability and provide seamless processing capability
- Accounting for the delivery of Key Performance Indicators (KPIs)
- Ensuring business requirements are reviewed, agreed and adopted by process leads and that requisite MI is available to process leads to ensure delivery of best in class service
- Establishing high performance organisational standards through effective institution of performance development standards and measurements also recruitment
- Handling all aggregate impacts of client daily demand volumes and resource management to achieve BAU success
What we’re looking for:
• Proven experience in Operational Management (including management of on-line systems and management of substantial staff numbers across a variety of locations
- Comprehensive understanding of business unit policies and strategy and an awareness of associated policies and strategy from elsewhere in banking
- In depth knowledge and understanding of Group HR principles and practice, and a good working knowledge of employment and health and safety regulations
- Familiarity with operational risk management
• Demonstrable experience of Leadership, Business and Project Planning ability and disciplines
- General awareness of Project Management principles and their application
Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
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