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Booking.com Transport Ltd is part of the Trips Business Unit at Booking.com. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners, and people, we make it easier for everyone to experience the world.

The Trips business unit will bridge the Booking.com of today with the Booking.com of tomorrow, leading the evolution from a single-product company to a multi-product offering company with an unprecedented, personalised travel experience at the heart of its success.

The Senior Office Manager will lead a team of 3 Office Managers and 2 reception hosts who are daily taking care of managing the Manchester Campus. The role will have responsibility for all in scope services delivery and quality, maintenance and operations, safe working practices, purchasing of material, equipment & supplies and site spend control and budgets accuracy.

The manager must be able to comprehend tasks on both an operational and tactical level. While working closely with the operational Office team, the Senior Office Manager will be responsible for managing and coaching Office Managers and Hospitality Hosts to ensure a timely and high quality execution.

The main goal is to ensure an efficiently run office and exceed desired customer experiences and expectations.

The Senior Office Manager is operating at the intersection of hospitality and facility services, by experiencing and understanding you are able to combine the best of both to fulfill stakeholder and company needs. You will be the single point of contact for Senior management and will make sure that all demand from the business is managed. This role will work closely with the Workspace Change and Control team in Amsterdam and reports into the Workspace Manager HQ based in Amsterdam

Responsibilities

You are part of the Workspace Services team Amsterdam which is led by the Workspace manager HQ.

In this role you are responsible to;

• Develop and sustain a high-quality well motivated team.
• Ensure high staff morale, trust and work ethics.
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within the team. Make sure all Booking values are followed and the team works accordingly.
• Build and develop effective client / stakeholder relationships across multiple levels of the organization.
• Works closely with all teams who are working on the employee experience like for example Events team, IT, Security and HR.
• Operational managing the supplier contract, making sure the operational services are up to standards and this standard is maintained; Works together with the Contractmanagers HQ and procurement on costs, service level and KPI’s.
• Managing and ensuring consistent application of human resource processes including career development, salary, (annual/quarterly) review(s), and recruiting and performance management for your team;
• Implement programs, projects and processes to deliver operational effectiveness targets;
• Develop and implement Office Management initiatives and ensure that office services are aligned to the global needs and guidelines;
• Making annual and quarterly plans and ensure the execution of these plans according to deadlines and necessary resources;
• Excellent planning of staffing and managing the allocation of headcount to the appropriate locations;
• You are part of the decision making unit and make decisions based on facts and impact analyses;
• Recommend and implement continuous quality improvement practices, take care of consistency in all buildings.
• Ensure compliance with statutory regulations on fire, health and safety standards.

Skills & Experience

• A minimum of 6-8 years relevant working experience in hospitality, client services or other kinds of supporting function, preferably in a dynamic and international environment. And experience in managing people.

• People management experience

• Minimum HBO (facilities, hospitality or Hotelschool).

• Fluent English, both spoken and written.

• Able to build a relationship of mutual trust and handle complaints and concerns in a sensitive way.

• Ability to initiate/manage cross-functional teams and multi-disciplinary projects.

• Ability to prioritize independently.

• Upbeat personality.

• Influencing, leading, and delegating abilities.

• Help others to increase their knowledge and skills.

• Eye for detail, self-confidence and dares to make decisions.

• Business driven: understand people’s questions and provide solutions to different (ad hoc) requests.

• Experience managing stakeholders, project goals, risks and resources in complex multi-cultural environments.

• Can clearly communicate a view and create buy-in at all levels.

• Have a positive ‘can do attitude’ and be open to change.

• Sense of responsibility and ability to take ownership.