Senior Milestone House Officer Derby, England
Job description
Organisation: Derby Homes
Hours: Varied
Contract type: Permanent
Location: Milestone House
We have an exciting opportunity for a Senior Milestone House Officer to join Derby Homes Emergency Accommodation service.
The Milestone House team provides a fantastic opportunity to make a real impact on the lives of some of the most vulnerable people in the city.
Are you:
- Driven and committed to providing excellent customer service.
- Flexible and willing to develop your knowledge and skills.
- Passionate about helping vulnerable people to achieve positive outcomes.
- Able to use your own initiative and work as part of a team.
- Interested in a career in Housing.
In this role, you will support your team and the residents of Milestone House. You will have the opportunity to influence service development, creating innovative solutions to often complex problems. The challenge is significant but the satisfaction from your achievements is even greater. The work can be fast paced and demanding, you must therefore be able to respond promptly in order to deliver a high-quality customer experience.
You will have demonstrated that you are a good listener and clear communicator who can remain calm and professional whilst displaying a caring an empathetic attitude.
We are looking for people who have a proven track record of working with vulnerable customers.
The ability to record accurate detail and use our IT systems is essential.
You will be given training throughout your induction period and learn all about social housing and the services Derby Homes offer.
If this sounds like you, then we'd very much like to receive an application from you. Please remember to evidence how you meet all the essential criteria on your form.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work, we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
Please use the links below to download supporting information. Before you fill in the application form, please read the guidelines on filling in the application form
Job description
Person specification
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We are an equal opportunities employer so please inform us of any individual requirements you may have during the recruitment process.
The closing date for this vacancy is Sunday 24th September at midnight. Any application forms received after the closing date will not be accepted.
Interviews are to be held the week commencing Monday 2nd October 2023. If you have been selected for interview you will hear from us prior to the interview date.
Please note that we do not accept CVs or use recruitment agencies.
