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Job Description

LBG is the UK’s largest digital bank with over 20 million active users, logging in over 5bn times a year and buying more than 10 million products a year. We have the ability to make a real difference at scale to customers and Help Britain Prosper and start from a position of strength being the highest rated banking app, with UK leading satisfaction levels and global leading buying rates. Given the Group’s commitment to being a digital leader and the focus within Consumer Relationships on Mobile First, it is an exciting time to join the Chief Digital Office.

The role:
In this role, you’ll provide the key day-to-day support and counsel to the Chief Digital Officer as well as the senior leadership team, helping shape and influence strategic initiatives, influence and support the people agenda and culture pillars, contribute to team leadership, develop relationships cross a varied, multi-divisional and senior group, and facilitate timely and robust decision making, to drive the delivery of strategic outputs.
The Chief Digital Office (CDO) is a fast paced and varied environment where we balance multiple competing priorities. Being able to influence and collaborate with key partners is a critical element of the role.

What you'll be doing:
This is a broad role requiring the ability to prioritise demands in a fast paced environment, balancing time-pressured work with longer-term activities in order to ensure effective day to day management of the office, workflow and record keeping

• Advising on a diverse range of topics including review and critique of papers and other meeting materials, navigating and escalating emerging issues and using sound judgement to screen and redirect incoming requests as appropriate
• Responsible for producing up to GEC level papers on the CDO agenda; helping to drive the strategic narrative, coordinating and challenging inputs to deliver high quality outputs
• Work collaboratively with comms and engagement team and our people partners to support and promote the people agenda and colleague engagement, identifying and implementing opportunities for positive culture change – This can include being involved in creating exciting social media content for Yammer & LinkedIn!

What we're looking for:
Essential:

• Strong communication, planning and organisational skills and attention to detail
• Flexible, reliable, and adaptable to working in a changing environment
• Excellent interpersonal skills with the ability to build relationships at all levels quickly
• Digital advocacy – passionate believer in digital as a force for good
• An understanding of digital and mobile banking services
• Operate in a pragmatic, collaborative and action orientated manner
• Outstanding written and verbal communication skills, including ability to produce high quality PowerPoint presentations
• Ability to take ownership, challenge where needed and exercise good judgement
• Work confidently under pressure in a fast-paced environment and the ability to learn new things quickly

Desirable:
Digital background, either in banking or similar sized organisations
Experience working with executives in a executive assistant, chief of staff or business manager type of role

What can we offer you in return?
You'll be rewarded with excellent benefits, personal development and a career that’s enriching and full of opportunity.

As well as a competitive salary, you’ll receive:

• A Discretionary Performance Share Award
• Generous pension contribution and 30 Days leave plus bank holidays
• Private health cover and access to Share Schemes

You'll enjoy our dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Together we make it possible!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.