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Clients and Industries (C&I) is 300-strong enabling function of varied disciplines, with a common purpose of enhancing Deloitte’s reputation, relationships and revenue in the market.

The Client Relationship Executive (CRE) plays a pivotal role, working alongside the Lead Client Service Partner (LCSP) to bring the best of Deloitte to our clients. Our CREs focus on priority accounts which are often sophisticated and complex in their nature, industry-leading or ‘house-hold’ names, and are a mix of regional, national and global in their footprint. CREs develop strength and depth in relationships, and partner with the client and account team to leverage opportunities for growth.

We’re excited to offer an opportunity withing our Financial Services and Insurance sector-aligned team. This role is open to both internal and external candidates looking for an exciting, challenging, commercial, autonomous, relationship-focused, and client-centric role.

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Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

• Regularly interacting and relationship building with client stakeholders and influencers/buyers; identifying and offering insights, thought leadership and points of view to the client to maintain and further develop client relationships.
• Work with the account team to develop and deliver against the strategic ambition, understanding the needs of the client(s), industry trends, and the full suite of offerings and ways in which we serve our clients.
• Leading knowledge sharing amongst the team and providing team coaching on client challenges and trends; bringing the account team together to best serve our client(s)
• Leveraging stakeholder relationships to drive action and be the focal point of communications and activity on the account
• Reviewing and sharing information on client buying and the competitor landscape; maintaining financial oversight and reporting for the account; supporting in the development of an annual business plan and building knowledge of alternative pricing and delivery models.
• Appropriately and effectively monitor the risk profile on the account(s) to which you are aligned and ensure effective compliance with contractual obligations
• Sharing best practice and enhancing the CRE community and contributing to the enhancement of the industry and sector community by sharing client insights; you represent the ‘voice of the client’ and is imperative we understand and reflect that in all that we do.

Connect to your skills and professional experience

For Senior Manager Client Relationship Executive, we’re ideally looking for candidates who are:

Essential

• Understanding of large, global organisations and how they operate
• Client-centric in approach, being a trusted ‘voice of the client’ and passionate about the client’s business
• Proficient in Office 365 tools including leveraging intelligence through CRM systems
• Quantitatively literate, confident with financial reporting and seeing the ‘story behind the numbers’ and identifying trends
• Strong emotional intelligence, demonstrable success in building rapport and credibility with a range of people at different levels of seniority
• Ability to make an impact that matters
• Successful networker, an individual with a passion for making connections
• Excellent stakeholder management, skilled in negotiating with and influencing key stakeholders
• Excellent project management skills, with a strong track record of executing projects and initiatives to tight deadlines
• Experience in a client relationship management role
• Educated to degree level

Desirable

• Experienced working within Financial Services, preferably in the Global Reinsurance and London Market sub-sector
• Professional services experience or knowledge of large, global, matrix style partnership organisations
• Project management qualifications
• Strategy & operations or engagement experience
• Knowledge of procurement, pricing and contracting
• International experience or working with clients with a global footprint

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Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

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Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds

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Deloitte has provided me with outstanding support as a new parent and enabled me to take nine months of parental leave and to work flexibly since I returned to work.

• Jim, Enabling Functions

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Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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