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Senior Library Assistant working on the Warm Haven project, the role will be working 18 to 22 hours across a rota paying £13.21 per hour .

To undertake all responsibilities listed below:

• Offer a warm welcome to all visitors and users of the building, ensuring the highest standards of customer care at all times, providing appropriate information and signposting.
• Deliver excellent customer satisfaction, responding in an effective and timely manner to day to day operational enquiries and requests, escalating where necessary, to ensure customer expectations are met.
• Assist customers in joining and using the library, providing information about borrowing entitlements, library resources and facilities.
• Use the Library Management System to maintain and update membership records, run catalogue searches and set reservations for requested stock.
• Support customers in the use of self-service systems:
• issue, return, renewal and self-payment of fines and fees.
• Undertake everyday clerical tasks such as dealing with overdue and requested items. Deal with charges for other building services including room bookings and retail items. Record income against appropriate codes on Library Management System.
• Participate in the planning, organising, and carrying out of events and activities (online and in-person) including Under 5s sessions, story times, school visits, author events, coding clubs and health and well-being activities.
• Assist with planning, organising and carrying out promotional activities such as new service initiatives.
• Provide digital assistance to customers, providing a range of support including internet searches, accessing Council services or accessing application forms. Support customers in using Public PCs with scanning and printing, including making PC bookings, payments for prints and facilitating extra PC time.
• Shelve new and returned items of stock, tidy and maintain good stock order and check condition of stock, removing items in poor condition.
• Assist with the processing and moving of stock as directed, either within the library building or for relocation between libraries including the use of Collection HQ stock management reports. Process stock for withdrawal as directed.
• Participate in keeping statistical counts and various filing duties.
• Assist senior colleagues in the induction, training and support of new members of staff, work experience students and volunteers.
• Assist in monitoring the safety, security and cleanliness of the building throughout opening hours.
• Assist with the promotion and processing of room/building hire bookings and with the servicing of meetings and visits, checking and coordinating calendars, paperwork, facilities and associated arrangements to support the smooth running of the building and events.
• Support the promotion of the library service with partner and external organisations.
• Support the safe evacuation of facilities in the event of fire or other emergency and, if necessary, summon assistance from security, police or fire service.
• Act in a way that actively demonstrates the local Council's commitment to Equality and Diversity for staff, customers and partners.
• Undertake all activities in compliance with Health & Safety at Work legislation, the local Council's Health and Safety Policy and other agreed safe methods of work.
• Assist senior colleagues and other members of the team as required

Location: Green Street Library or Plaistow Library

Hours: 18 to 22 hours per week across 7 days working on a rota

DBS: A Enhanced DBS will be required if you were successful in interview stages - this will be paid for

Please apply now if you would be interested in your CV going forward to the manager!

Thank you,

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Sascha Hilder