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SENIOR INSIGHT MANAGER
Retail (Waitrose)

Overview of the role:

This role is a fantastic opportunity to work on one of the most valued IRI's retail partners, a partnership that covers all core aspects of IRI's retail solution. You will work alongside an Insight Director and Insight Manager to help deliver exceptional value through data and insight across market and customer data.

The role focuses on working with the Waitrose trading teams and other key stakeholders in branding/marketing to ensure they are maximising the information available at their fingertips. This is a role where creativity and effective insight and storytelling are critical for success.

Main Responsibilities:

• Work in collaboration with ID/IM on the account and the Waitrose internal insight teams to identify and execute insight projects for the client.

• Deliver maximum value from the combined analysis of market and customer data.

• Create impactful deliverables that go beyond data and tell a story with combined recommendations.

• Collaborate with the Gateway team to maximise opportunities for collaboration between clients.

• Develop stakeholder mapping and engagement across Waitrose, embedding IRI solutions and resources into core client business processes.

• Develop relationships with client and IRI's stakeholders and work closely with other IRI functions to deliver an all-round positive client experience.

• Deliver recommendations for additional IRI solutions and services that drive commercial growth and deliver client value.

• First point of contact for clients on day-to-day issues and champion the client's need within the wider IRI organisation.

• Travel to client offices and IRI main office as required (1 day per week in Bracknell preferred).

Skills and Experience:

• High degree of experience in the application of market measurement and customer data

• Experience within a retail environment

• Proactive identification of opportunities to deliver value using data and insight

• Ability to articulate complex technical knowledge of solutions in a simple impactful manner

• Effective team player and proven ability to work remotely as well as onsite with clients across virtual and diverse teams

• Leverages mutually beneficial relationships and networks both internally and externally

• Strong project and workload management and proactive management of internal and external stakeholder expectations

• Able to engage in a consultative manner with clients at all levels when helping solve/manage content deliverables and critical business challenges

• Demonstrated effective communication and interpersonal skills as demonstrated by the ability to use appropriate method to communicate with clients, professional presence, ability to understand and respond to another's point of view

• Demonstrated resilience and sound judgment in dealing with business and corporate challenges and change

• Administrative accountability; financial and business reporting, adheres to corporate policies, meets deadlines on corporate initiatives surrounding personal development and input into business planning

• Strong commercial acumen and appreciation of contractual obligations.

• Escalates issues to the right people appropriately

• Expense management

• Coaching and development of direct reports (if applicable)

• Ensure 100% compliance of all core HR and Finance processes

What we do:
IRI is a leading provider of big data, predictive analytics and forward-looking insights that help FMCG, healthcare, retailers and media companies to grow their businesses. With the largest collection of purchase, media, social, causal and loyalty data, all integrated on an on-demand cloud-based technology platform, IRI guides its clients around the world in their quests to remain relevant, capture market share, connect with consumers and deliver market leading growth.

Our Values:

• As well as the technical skills, experience and attributes that are required for the role, our values sit at the core of our organisation. Therefore we always look for people who can continuously champion our values through-out the business within their day-to-day role:-

• Collaboration:

The ability to work as a wider team and consider the business as a whole in every action

• Personal Development:

Pro-actively seek out new ways to develop your skills and become more effective within your role

• Executional Excellence:

Superb attention to detail with the ability to plan effectively for the future

• Client Growth:

Natural ability to nurture client relationships and deliver sustainable business growth to clients

• Innovation:

Consistently seek out new ways to approach every task/situation

• Creativity:

Continuously challenge the way we do things and how we can make our offering different to our competitors

What IRI can do for you

Here at IRI, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.

What this means for you when you join IRI

• Agile working – You are able to choose where you work on a given day to best deliver your outcomes on that day, be that at home, in the office, at your client's office, or in the local coffee shop!

• Flexibility – Agile working facilitates you managing your work around your life when necessary, should you need to get away early for that weekend away, or start a little early to miss the traffic.

• State of the art office – We opened our new office in January 2022, with amazing spaces to do dedicated work with peace and quiet, collaborate with your colleagues in open or closed areas, and beautiful meeting rooms you will be proud to host clients in.

• Me Days – We currently have four days over and above our 25 contracted annual leave days to take time for ourselves, taking our total annual leave to 29 days + Bank Holidays!

• Growth – You got where you are today by education, determination and plain hard work. Here at IRI, we aim to help you build your skills, explore new interests, and work across different functions, clients and teams. We believe that every career is a work in progress, and we foster each employee's journey, through a diverse set of experiential, skill-building and mentorship opportunities to learn from the best and brightest in our business.

• Feedback – To do a great job, you need to know what is expected of you. We pledge to do just that through consistent, timely feedback and coaching to ensure continued growth.

• Recognition – In addition to cheering on outstanding work on a project, exceptional client service, or performance over and above what is expected, we also applaud consistently great performance and initiative in solving problems, as well as innovation and new ideas. We're also not afraid of PDAs—public displays of appreciation—as we all celebrate individual victories as part of our shared success.

• Challenge – Challenge and support are of equal importance, and we strive to deliver the right mix of both through line management, peer to peer relationships and an open door policy to the leadership team. A career at IRI, as with life, is what you make it – so if you're looking for challenge, we can absolutely deliver!

• Fun – We have over 75 people and 250 clients in the Manufacturing team, all of whom are looking forward to welcoming you into our family. We can promise it will be challenging, rewarding – and fun! We aim to work hard and recognise that's only achievable with some play as well, with all ideas welcome.

Don't meet every single requirement? At IRI we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every aspect of the job description, we encourage you to apply anyway as we have multiple roles across varying experience levels, you may just be the right candidate for other roles!

Let's normalize inclusion, starting now.