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Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Global Finance Services uses the latest technology and insights to provide Deloitte with a fully-managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Responsibilities:

Excellent Service and Relationship Management

• Maintain strong relationships with key stakeholders across the global network.

Collections

• Contacting internal and external clients via letter, telephone and email to aid collection of aged invoices, acting as an escalation point for the credit control team.
• Produce monthly statement & letter runs.
• Investigating and resolving queries relating to non-payment of invoices that have exceeded the firm’s payment terms.
• Feeding back status updates, issues and actions required to the engagement teams including attending regular meetings with fee earners as required.
• Working on accounts receivable queries from internal and external clients, ensuring they are resolved in a prompt, professional and efficient manner.
• Understanding and complying with firm’s policies and procedures in relation to Debtor Management and the firm’s business rules.

Engagement Management

• Creating and maintaining WBS codes for secret clients.
• Managing invoicing for secret clients.

Insolvency

• Liaise with internal team to ensure engagements and debtors for Insolvent clients are captured and handled appropriately.
• Complete administrative activities to submit claims with Administrators for outstanding fees. Overseeing the process through to close.
• Manage the clearing and closing of engagements.

Continuous Service Improvement

• Proactively seek process improvements and establish agreed best practice going forward.
• Identify learning opportunities to improve service both within direct and indirect team.

Connect to your skills and professional experience

• Previous experience of working within a finance function with an accounts receivable focus.
• The ability to manage own workload effectively across a range of activities, to ensure deadlines are met, with the ability to act with urgency when necessary.
• Excellent customer service skills showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.
• Strong problem-solving skills, demonstrating a methodical, analytical and clear approach.
• Demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure. A good listener with a calm manner, and the ability to ask effective questions
• A good knowledge of Microsoft office applications, including Excel skills
• Minimum of 5 GCSE passes or equivalent qualifications with Maths and English as essential subjects or equivalent
• Working knowledge of SAP would be an added advantage

Connect to your service line - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.”

• Lisa, Enabling Functions "

Connect to your agile working options

Location: Milton Keynes (remotely)

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working

You’ll be joining one of our innovative virtual communities. Which means you’ll be part of the Milton Keynes team. You’ll spend most of your time working from home like all of your Milton Keynes colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.

You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.

Discover more about our locations.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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