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Senior E-Commerce Manager / Director of E-Commerce - Central London

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Senior E-Commerce Manager / Director of E-Commerce (dependent on experience) to join our talented Sales and Marketing team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In this role, your key focus will be to:

• look after website development: devise strategies, track conversion rates, oversee all content, maximise the hotel's positioning on sites
• own all performance channels (Google, Facebook, display, retargeting etc.) and collaborate with third party websites
• plan and design, manage trigger campaigns, co-ordinate and manage data capture, maintain clean segmented database
• manage the relationship with third party websites, and support Director of Revenue Management in updating of rates and inventory allocations, always ensuring rate parity is maintained
• plan and control of digital marketing budgets, circulate reports to relevant departments and use Adobe and Google Analytics
• lead two direct reports - Social Media Manager and Digital Marketing Executive  

Do you have? -

• previous experience in an E-Commerce role, at a Director / Manager level
• previous experience of hotels and hospitality is desirable
• working knowledge of Adobe Creative Suite (Dreamweaver, Photoshop, Fireworks), Web Languages (HTML), Google and Adobe Analytics
• previous experience of social media management and advertising
• previous experience of leading and managing small - mid-size sales teams