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Job description

• Providing excellent customer services that promote satisfaction
• Greeting customers and presenting menu
• Taking orders
• Making recommendations or sharing additional information upon request
• Ensuring an oustanding customer experience journey

Job brief

We are looking for a skilled waiter/waitress to take orders and deliver food and beverages to our customers. Ultimately, you should be able to provide an excellent overall guest experience.

Responsibilities

• Provide excellent customer services that promotes excellent satisfaction
• Greet customers with enthusiasm
• Introduces customers to the menu and announce specials
• Make recommendations or share additional information upon request
• Take and serve food/drinks orders and up-sell any additional products
• Arrange table settings and maintain tables clean and tidy
• Check products for quality and correct any problems that keep them from enjoying their meal/drink
• Removes used dishes, glasses, and flatware from tables
• Sets tables with dishes, glasses, and flatware and refills condiments
• Deliver checks and collect payments
• Cooperate with all serving and kitchen staff
• Follow all relevant health department rules/regulations and all customer service guidelines

Requirements

• Proven work experience as a waiter or waitress
• Ability to develop constructive working and interpersonal relationships with colleagues and customers
• Problem solving and decision making skills
• Service orientation and excellent organisational skills
• Hands on experience with cash register and any ordering information system
• Active listening and effective communication competencies
• Good physical condition
• Food safety training will be considered a plus

Job Types: Part-time, Permanent, Zero hours contract

Salary: From £8.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
We sanitise regularly, temperature checks on arrival, sanitiser available

Application question(s):

• Is your availability flexible in order to meet the business needs?

Experience:

• fine dining: 2 years (required)

Language:

• English fluently (required)

Work Location: Hybrid remote in Birmingham, B6 4UU