senior director business operations manager Remote
Job description
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
The Senior Director Business Operations is responsible for supporting the Enterprise Operations organization, reporting to the EVP Enterprise Operations. This role provides visibility across the senior executive’s scope of responsibility to enable better decision making, identification of key focus areas, and progress tracking of top initiatives aligned with regional, functional, and corporate objectives.
The Main Responsibilities
Act as an adviser and influencer to senior executive and leadership team in progressing key objectives and identifying and solving challenges and driving accountability- Provide oversight of, and creation of, linkages for cross-functional projects, initiatives, and efforts across the senior leadership team.
- Establishes quantitative and qualitative metrics, guidelines, and standards by which the organization’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
- Plan and prioritize initiatives, working closely with critical teams across functions maintaining alignment with the company’s overall strategy, in-flight plans and general principles, e.g. process / system simplification.
- Develop key messages and create presentations on behalf of senior executive. Represent and communicate the priorities of the executive across the entire Lumen organization.
- Produce reporting that monitors and communicates status, including KPIs and leading indicators from a financial and operational perspective
- Drive effective portfolio, program, project, and resource management practices for results-focused rigor.
- Engage with teams, leadership and other stakeholders on project portfolio performance and management; provide regular status updates.
- Define and manage operations internal and cross-functional (interlock) meeting and collaboration operating system
- Continuously assess skills and competencies required in Enterprise Operations to drive current and future business strategies and take on leading role with partner organizations to acquire and develop talent
- Customer escalations
- Lead all aspects of the planning, coordination, management, and deployment of the Kaizen continuous improvement model throughout Enterprise Operations
- Take on a leading role in Enterprise Operations’ contribution to the Lumen culture transformation, including but not limited to Dare to Lead initiatives, employee recognition, and performance management
What We Look For in a Candidate
Bachelor’s degree in business, Operations, or relation field- 10+ years relevant experience in related fields and minimum 5 years of management experience.
- Ability to establish credibility and rapport with a broad set of executives and cross functional peer groups.
- Recognizable as a leader, possessing outstanding communication, interpersonal skills, and ability to collaborate across multiple organizations and management levels.
- Strong executive presence, presentation skills and negotiation skills aimed at driving business outcomes.
- Ability to work in a fast-paced environment and distill large amounts of information to set and deliver strategy. High degree of adaptability.
Requisition #: 329601
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
135540
301680
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
