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Job Description

Are you a senior functional expert who can help the customer service team build LEGO love whilst following best practice with regards to customer privacy and data protection?

Bring your data privacy expertise our Consumer and Shopper Engagement department and help us ensure strong governance and best-in-class processes when it comes to safeguarding customer privacy!

Core Responsibilities

• Be the department’s go-to person on all matters related to data protection and privacy including providing data privacy training

• Handle customer complaints related to data privacy of children and adults

• Assist in the design of compliant processes and solutions related to customer service e.g., order management, social media, kids’ communities

• Ensure personal data is used in compliance with our privacy policy

• Seek opportunities for privacy enhancing technologies supporting our CSE function

• Assist and collaborate closely with our appointed Data Protection Officer/Privacy team and legal representatives

• Support the digital development teams with guidance on data collection, deletion, and retention, taking a broad view across the digital ecosystem within the LEGO Group

• Help support our consumers’ data subject rights by overseeing the customer DSAR process and tools

Play your part in our team succeeding

Our mission in Consumer and Shopper Engagement (CSE) is to be the champions of consumers and guardians of the LEGO Group’s Play Promise. Our vision is to innovate the future of service, deepen consumer engagement and be a reason why people choose the LEGO Brand.

The CSE department is a team of around 1000 employees with offices in the UK, Germany, USA, Singapore and Shanghai, supporting 5 million customer engagements per year across multiple channels (phone, email, chat, social media, web, owned apps and platforms). Our customers are based around the globe!

The purpose of this role is to support the CSE team and other adjacent functions in all global matters to do with privacy and data protection and act as an interface to other legal, data privacy and related functions around the LEGO Group.

Do you have what it takes?

• Proven experience supporting a global privacy function/programme

• Excellent communication skills

• Highly skilled at working across teams to achieve shared outcomes

• Ability to influence and to set the tone with a strong intuition for business

• Knowledge of a customer service or contact centre department from a privacy perspective

• Experience within a large international organisation, dealing with data privacy matters from many different countries including the EU, US and China is beneficial

#LI-JA1

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.

• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.