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Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you’ll do
The Data & Reporting team perform a vital role in generating resources for an array of teams. The data and reports produced form the foundation for performance management for VF-UK frontline operations, plus provide a high-quality resource for business improvement insight generation by several analytical teams in support of business workstreams.

You will be apart of designing, developing and producing high quality data and reports for a wide range of stakeholders across VF-UK. As well as providing data resources for insight and analytical teams across VF-UK, primarily focused measures and metrics required for compliance reporting.

• Capture and understand all our stakeholders’ requirements, related to key performance indicators, service levels, contact, complaint and order metrics, commercial measures, and other customer attributes
• Interpret and seek agree on design of outputs based on the requirements.
• Creating and produce a variety of reports that feeds all frontline operations, business workstreams and a range of stakeholders as required.
• Develop & produce the required data outputs for projects, pilots and business initiatives.
• Development of self-help operational reporting and analytical dashboard for a range of stakeholders.
• Delivering the team’s internal quality management activities to the required standards, for example Risk & Compliance and ISO.

Who you are

• Ability to write complex SQL queries on SQL server and/or Oracle
• Excellent analytical skills
• Excellent communication skills, both verbal and written
• Advanced working knowledge of MS Office applications
• Ability to prioritise workload and work effectively to deadlines
• Ability to work across departments
• Team player

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.