Senior Data Analyst London, England
Job description
Deliveroo
Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including growth in our Hop, Grocery, Editions, Signature & Plus businesses.
We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building teams to help us launch new products. It's an exciting time to join and while we have made great progress, we are just getting started!
The Role
We're looking for a talented person to join the Transformation and Operational Excellence team.This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.
The mission of the Transformation and Operational Excellence team is to ensure the delivery of outcome metrics and performance to our customers across the three-sided marketplace (customers, restaurants, and riders), while also identifying opportunities that reduce cost to service and/or enhance service experience across all tools, systems and processes. We currently cover ten markets across Europe, the Middle East and South-East Asia.
Your key responsibilities will include:
- Design, management and build of trusted data related reports, including productivity, utilisation, satisfaction and KPIs for all marketplace sides
- Liaise with Leadership Teams and stakeholders in the wider business to define challenging and robust KPIs and target setting for in-house and outsourced partner teams
- Working alongside and managing another data analyst, setting up data extraction and deliverable-building priorities
- Continuously identify opportunities for improvement – Identify, prioritise, manage, and execute innovative and data-driven projects to a deadline to improve operational performance across our three-sided marketplace
- Interpret and present analytical findings in a way that enables the business to make informed decisions and creates / influences new ways of thinking
Requirements
- Experience with tools enabling data extraction, manipulation and visualisation e.g. Snowflake, Excel/Google Sheets and Looker
- Working experience with SQL and BI tools
Strong analytical and problem solving skills with proven experience analysing, interpreting, and summarising complex data
- Proven track record of creating strong, collaborative relationships within an operations team, and across functions
- You have excellent communication skills, able to disseminate ideas in a clear, concise manner to the relevant stakeholders
- You have a keen attention to detail and eye for accuracy
You are happy working in a fast-paced environment and can easily adapt to changeYou are able to prioritise work by considering the impact and scale of the work, as well as managing time effectively to meet deadlines
Desirable:
- You have direct management experience
- You are inquisitive and curious, able to understand how many component parts of a business fit together
- You are Lean Six Sigma trained
Why Deliveroo?
Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
