Senior Customer Service Administrator London, England
Job description
About us
Browns More Hair Now Ltd is proud to be Britain's longest established, independent and family-owned wigmaker with over 100 years knowledge and understanding in making and fitting of wigs. Kim Brown the owner and CEO of the company is the 4th generation of wig makers.
The very ethos of Browns More Hair Now Ltd is integrity and respect and we are always aware of the sensitivity that is a paramount requirement when facilitating the ‘replacement’ of hair. We provide our wig service to private and NHS clients throughout the United Kingdom which includes England, Scotland, Northern Ireland, and Gibraltar.
The role
We are looking for a caring, trustworthy, and reliable individual to take on a full-time administrator role at our fitting room in Guys Cancer Centre. You will be working closely alongside our administration team booking appointments, creating budget reports, ensuring the correct hospital systems are filled out and making sure the clinic runs smoothly. We are looking for someone who is dedicated and able to handle the sensitive nature of the this job.
Required/Responsibilities:
- Excellent communication skills.
- Leadership skills.
- Integrity and professional ethics.
- An exceptional 'can do' attitude being naturally friendly and approachable
- Excellent computer skills including Microsoft Word, Excel, PowerPoint and Outlook.
- Liaising with clients (individuals or hospitals), stockists, fellow colleagues and management
- Ability to delegate if necessary.
- Ensure all records are up to date and current.
- Timely processing of paperwork
- Assisting with budget reporting.
- Answer telephone and provide information and assistance in response to all enquiries and passing on messages in a timely manner.
- Maintain good relationships with suppliers via telephone and email and placing orders with suppliers as necessary.
- Able to work well as part of a team.
NHS Experience not required but favoured.
DBS Check Provided
Full Training provided
Full Time: Monday to Friday, 9-5pm
Job Types: Full-time, Permanent
Salary: £10.00-£14.00 per hour
Job Type: Full-time
Salary: £10.00-£14.00 per hour
Schedule:
- 8 hour shift
Experience:
- Administrative experience: 4 years (required)
- Reception: 3 years (required)
Work Location: One location
