Senior Customer Experience Manager Remote
Job description
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you!
More about your role
We are looking for a Senior Customer Experience Manager to join our Customer Experience team. As part of your role, you will be responsible for leading a team of Customer Experience Manager to improve and optimise the way we deliver products, services and the overall experience to our customers. Working closely with our Customer Insight and Research team, you will ensure the business acts upon insight and our customer voice to deliver an effortless customer experience.
For full information on the role please download the job profile attached to the advert on our careers page.
More about you
To be successful you will demonstrate experience of working in a fast-paced Customer Experience role, you will have excellent communication skills with the ability to build rapport and relationships with stakeholders. You will have experience of working in a large organisation and preferably have experience working for a national or global complex organisations.
You will also have the ability to analyse data, identify trends and risks. If all of this sounds like you then we urge you to make an application with us today!
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package – 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs – up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected].
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
