Senior Customer Advisor Birmingham, England
Job description
This role is based at our Birmingham Central Branch 1(00 Small Heath Hwy, Birmingham B10 0BTL)
Our success starts with yours! Stellantis &You is part of Stellantis, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.
This is a great opportunity for you to become one of the faces of our dealership. From welcoming customers when they arrive, to dealing with their concerns, our customers will rely on you while we service their vehicles.
In this role you will be an essential link between our customers and our technicians:
- Giding them though our services
- Communicating customer issues to the right people
- Showing we have fulfilled our service
- Organising car check-ups and service appointments
- Highlighting cost savings through warranty protection
You’ll also be the go-to person when the customer wants us to:
- Estimate repair costs and times
- Resolve any concerns when we suggest repairs
- Inform and update them on progress or additional works needed
- Prepare and explain invoices and take payments
When the work is complete you will need to encourage our customers to participate in our customer service feedback process – hopefully receiving great scores, thanks to your skills.
The benefits are:
- A Highly competitive monthly efficiency bonus- OTE £33k
- A Company car scheme - up to two vehicles
- Up to 7 % Employer Pension Contribution
- Annual holiday - 22 days increasing to 26 with continued service, plus bank holidays*
- Working Hours - 42 , alternate weekends
- Shopping discounts - through our Rewards App
- Basic Salary - £26k*
Let’s Work together
We’re looking for an experienced automotive Customer Advisor with at least 3 years experience.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Silver Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
A full valid UK driving licence is required for this role.
*Based on a full time contract of a 42 hour week.
INDHP
Job Types: Full-time, Permanent
Salary: £26,000.00-£33,000.00 per year
Benefits:
- Company car
- Company pension
- Employee discount
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Licence/Certification:
- Driving Licence (required)
Work Location: In person
