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Institutional Client Relationship Manager
Senior Coverage Specialist
R0262256

DWS Group (DWS) is one of the world's leading asset managers with EUR 928bn of assets under management (as of 31 December 2021). Building on more than 60 years of experience, it has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognised by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines.

What we’ll offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre. You can expect:

• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide-ranging CSR programme + 2 days’ volunteering leave per year

In this role you’ll be covering Institutional channels across the UK focusing on Platforms, with the predominant focus on adding DWS strategies to UK platforms and driving new AUM through these channels.

You will be joining the Client Coverage team, working alongside the sales team, with a specific focus on a defined list of key institutional clients and targeting a defined set of strategies. The role will involve being the first point of contact for your clients and the face of DWS to them. Duties will range from sales and business development to providing support for any queries clients may have, managing documentation management and changes; KYC/AML reviews and updates and being a key contact within the business for any issues or changes affecting our clients.

Role Responsibilities:

Provision of client relationship management services to a defined set of DWS UK’s institutional clients. Specific tasks include:

• Developing new sales opportunities across pensions, insurance and other institutional client bases
• Monitoring the client relationship to gauge current satisfaction level, future trouble spots, future needs
• Identifying and executing cross sell opportunities
• Review of press, regular research into client wallets, financial statements, peer review etc. to assist in developing investment strategy and new proposals
• Working with clients to understand their changing objectives and propose investment solutions
• Working with clients to identify new investment opportunities and medium-term strategies
• Plan and execute multi-tier client contact plan and implement across all levels of client contact

Activity management

• Liaising with the client and internal business areas to implement a client instruction which can range from IMA/Investment Guideline amendments, transaction instructions, trade stop notices etc., with delegation to as appropriate
• Overseeing resolution email, telephone queries from clients

Client data

• Overseeing maintenance of up-to-date client data in all relevant databases/files, performing periodic reviews to ensure client data remains up to date (Salesforce), supporting client services manager
• Responsibility for KYC/AML checks, including client data and research

Complaints management

• Processing of client complaints in accordance with Group Policy, supporting client services manager

Compliance & controls

• Compliance liaison, data provision and response co-ordination
• Managing regulatory changes, impact assessment, provision of data, liaison with compliance and regulatory team

Events management

• Organising and participating in client events, with support from events manager
• Managing client communications on market events

Meetings

• Responsible for planning, set up and administration of client meetings, including materials and call reports

Presentations

• Participating in and leading meetings
• Preparing books for client presentations

Reporting

• Assist in review of reports for reasonableness, errors etc.
• Assist in preparation of investment review books, checking and sending
• Designing/developing report specifications based on client or internal requirements
• Assist in extracting client data, checking, formatting into defined client report templates
• Assist in sending reports to clients
• Assist in maintaining the timetable of reporting deliverables. Supervising distribution and ensuring sufficient resources available to meet requisite deadlines

Take on

• Oversee onboarding of new funds or mandates

Value-add services

• Proactive provision of information on additional services i.e. research, conferences

Person Specification

Experience / Qualifications

• Tertiary qualifications, preferably in a business-related discipline
• Finance industry experience
• Investment management industry experience
• CFA Charter holder or aspiring
• Understanding of investment management business & operational processes
• Working knowledge and familiarity with investment concepts and securities
• Accounting/financial reporting background

Skills

• Aptitude to interface with clients and internal business areas
• Attention to detail
• Ability to manage competing priorities and tight deadlines
• Deadline & outcome orientated
• Project management skills
• Organisational skills
• Problem solving skills
• Communication skills
• Presentation skills
• Analytical skills
• PC skills, particularly in Excel, PowerPoint, MS Word

Diversity, inclusion and mutual respect are essential elements of who we are. These values define the working environment we strive to create – engaging, supportive and welcoming of different views. We believe innovation stems from intellectual curiosity alongside the right mix of skills and talents. Therefore, we embrace a culture reflecting a variety of perspectives, insights and backgrounds. The company promotes equality of opportunity and encourages the development of all employees to their full potential. We are open to agile working arrangements – talk to us about flexibility and other initiatives we offer.

We are an equal opportunities employer who seeks to recruit and appoint the best available person for a job regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and national or ethnic origins), religion or belief, sex or sexual orientation. We aim to treat all employees in a fair and consistent manner, promote good working relationships to encourage high standards of conduct and performance within a work environment free from harassment, bullying and discrimination.

Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.