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Senior Conductor - Sunderland Sunderland, North East England, England

DB Arriva

Full Time Sunderland, North East England, England 10.56 - 12.04 GBP Today

Job description

Job Title: Senior Conductor Talent Pool

Location: Sunderland

Safety Critical Post: Yes

Holiday Entitlement: 33 days

Salary: Circa £35,344pa

Like many commercial businesses, Grand Central has seen its challenges over the past few years. Although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future.

True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era. In preparing for that we are recruiting for a Senior Conductor talent pool and we would love for you to be part of it!

Grand Central is an open-access train operator linking the North East and West Yorkshire with London. We are also part of Arriva who have a large and diverse portfolio of train and bus operating companies in the UK and Europe.

Grand Central is a unique and distinctive train company and we have one of the country’s highest customer satisfaction scores in the National Rail Passenger Survey and Which? Magazine rail customer survey. You can be part of our team delivering excellent customer service on the East Coast Mainline. We are proud of our history and we have always continued to put our customers at the heart of what we do.

We are looking for talented people who are highly motivated and proactive with excellent organisational and interpersonal skills. If you are an enthusiastic individual who enjoys facing new tasks and challenges each day, this may be the position for you!

Previous experience of providing excellent customer service and cash management is an essential attribute for this role.

You must also be able to demonstrate that you can work as part of a team.

You will be provided with all of the classroom and on the job training to learn the rules, regulations, and route learning that is involved in transporting customers on our Class 180’s.

As a Senior Conductor, it is your responsibility to ensure our customers reach their destination in a safe manner and on time by undertaking train guard responsibilities in line with industry standards. You will also lead the on-train team on customer service delivery and undertake revenue duties.

Although most of the time you will be working on your own on the train with a Customer Service Assistant nearby, you will need to be able to communicate effectively with others in the wider team, including your Driver, Dispatch and Control colleagues, and of course our customers.

You must be able to work shifts as our working times vary, sometimes you can start at 0600, sometimes you can finish at 2330 so your flexibility is required. though Rosters are usually provided 6 months in advance so you can plan ahead!

Please apply online by attaching both a CV and Cover Letter detailing why you believe you are the ideal candidate for the Senior Conductor role at Grand Central. Please include your current notice period in your application.

Applications received will be shortlisted, and successful candidates will be invited to an assessment centre.

If you successfully pass these stages of the process, we will either offer you a vacancy if one is currently available or place you into a Talent Pool for up to 12 months. This means you will be in a holding pool for the next available vacancy and will not need to apply again for 12 months. As soon as a vacancy becomes available, we will then be able to call you and make an offer straight away.

Qualifications

You’ll be the face of Grand Central, so you’ll need to have excellent customer service skills and be able to think on your feet.

You should also be able to demonstrate the following:

Highly disciplined and with the ability to work within rules and regulations
Ability to remain calm even when under pressure
Remaining alert and vigilant at all times
Customer focused
Excellent verbal and written communication skills
Punctuality and reliability

In your role as a Senior Conductor, you will work shifts from the early hours of the morning until late at night, weekends and Bank Holidays. You will work an average of 35 hours per week and receive your rosters in advance. You will also be required to lodge on occasion in London overnight.

To be eligible to apply, you must:

Be able to comply with the relevant Rail Industry Standard for the role.
Currently reside within a 60 minutes’ drive of the Sunderland depot.

Benefits

Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.
Access to the entire Headspace library - your personal guide to mindfulness, sleep, focus, movement and more.

Benefits available upon completion of probation period (3-6 months):

Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).
Child Care Vouchers Scheme
Cycle to Work Scheme
Arriva Village employee rewards and benefits scheme

The closing date is Tuesday 3rd October but please note that we reserve the right to close the job advertisement early if high numbers of applications are received. We would encourage you to not delay in submitting your application.

We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success

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