Senior Business Analyst – Home Insurance London, England
Job description
ABOUT JLFS
John Lewis Financial Services is a growing area of the Partnership and we want you to help us achieve our ambitious plans. Our Financial Services team is responsible for a distinct and differentiated set of Financial Services products with significantly accelerating growth which means there has never been a more exciting time to join us.
We have an exciting opportunity for a Senior Business Analyst to join our Home Insurance team.
KEY THINGS YOU NEED TO KNOW ABOUT THE ROLE
You will:
Be the main point of contact within Home Insurance for changes to be analysed and documented, followed by championing them to both internal and external development teams ensuring successful delivery of projects and change
Have the responsibility for owning Business Requirements across Home Insurance team and projects, ensuring effective communication to all stakeholders
Act as the key point of contact for third party Operational and project teams, communicating changes to them effectively, and act as an SME for Projects and/or supports PM where required
Be responsible for defining solutions for customer issues which require alignment of operating processes and insurance systems and the policy administration platform, working with technical and systems architecture teams
Be known for maintaining the operational effectiveness of Home Insurance product and services, meeting and exceeding the required service level targets
Proactively monitor performance to drive positive customer experience. Use subject matter expertise to continuously develop the Home Insurance operational experience. Act as the business coordinator for defined operational tasks
Be responsible for ensuring and reviewing that products are operationalised in a safe, compliant and sustainable manner working with internal and external compliance and risk teams.
WHAT YOU’LL HAVE:
Extensive Business Analysis experience with a customer experience focus within Financial Services (Personal Line Insurance)
Experience of working with Insurance policy administration platforms in investigating issues and defining requirements
Experience of working with external business stakeholders / third parties Business Analysis experience on major projects
Proven experience of understanding operational practices and ensuring these are represented into solution design requirements
Experience in capturing business requirements to drive effective change
Demonstrable experience in using JIRA
Experience with Business Process and Customer Journey mapping.
What else you could bring
Professional body Business Analysis qualifications (eg, BCS)
Professional body Continuous Improvement qualifications (eg, LEAN)
Professional body introductory Project Management qualifications (eg, PRINCE2)
Professional body Testing qualifications (eg, BCS)
Experience in Risk and Compliance within Financial Services / FCA guidelines
Experience in Confluence, reporting tools and Slack.
Additional Information
The application form consists of an online assessment, CV upload, followed by application questions. Please visit - https://www.jlpjobs.com/how-to-apply/journey/ to understand more about application and hiring process
Internal applicants please copy paste this link on to the browser for job outline - https://bit.ly/SBA-HI
Visit - https://bit.ly/JLFS-DrivenbyPurpose & https://www.johnlewisfinance.com/ to know more about our Work culture and FS offerings
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Benefits:
- Hybrid Working.
️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
- You’ll get Partnership discount in store and online once you complete Probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount
- Simple cycle to work support scheme
- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them
- Learn more about our Benefits structure, visit - https://www.jlpjobs.com/about/benefits/
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