Senior Business Analyst

Senior Business Analyst Dundee, Scotland

Social Security Scotland
Full Time Dundee, Scotland 58129 - 20923 GBP ANNUAL Today
Job description


Senior Business Analyst | Hybrid Working with Glasgow or Dundee base location | £41642 - £49860 + £5000 DDaT Pay Supplement after 3 month qualifying period | Full or Part Time Hours | Flexi-time | 25 Days annual leave (increasing to 30 after 4 years’ service) plus 11.5 Public and Privilege | Contributory Pension Scheme (employee contributions 5.45% employer contributions 27.1 - 27.9%) |

We have an exciting opportunity for an experienced Senior Business Analyst to work across a number of specialisms and support the exciting and transformational goals of Social Security Scotland.

Working within a diverse and rapidly growing team, this role offers the means to continually develop your skills and experience and provides numerous progression opportunities alongside a great work/life balance.

The Business Analysis team sits within the Service Management and Service Development branch which is responsible for the maintenance and further development of the live benefit services being delivered to clients. Our Business and Systems analysis practice will continually respond and support emerging business requirements whilst providing technical analysis of our various digital platforms.

We are a growing team of over 30 analysts from a variety of backgrounds and individuals joining now have the opportunity to help shape and develop our practice and ways of working.

What do we offer you?

We provide an employment package that attracts, develops, and retains only the best talent, including, but not limited to;

  • B3 - Salary between £41,642 - £49,860 plus a £5000 annual Digital, Data and Technology (DDaT) pay supplement after a 3 month qualifying period. This supplement is backdated and paid with your monthly salary.
  • Flexible working arrangements with potential of up to 4 days off per month, in addition to your annual leave.
  • You will have an annual leave allowance of 25 days, rising to 30 after 4 years plus an additional 11½ days public and privilege holidays.
  • Workplace adjustments for everyone that needs them to ensure your comfort and safety in your new role.
  • Learning and development opportunities to support your personal and professional growth.
  • Career progression – join a rapidly growing and developing organisation with excellent opportunities for career advancement.
  • Contributory Pension Scheme (employee contributions 5.45% employer contributions 27.1 - 27.9%).
  • Health and wellbeing support including 24 hour access to our Employee Assistance Programme, plus counselling support available for all
  • Discounts and savings in a number of high street and online outlets

Pay Supplement

This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role and paid alongside your monthly salary.

Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession.

As a member of the profession you will join the professional development system, currently BCS RoleModelplus.

Flexible and Hybrid Working

Our current way of working is by a hybrid working approach, where colleagues will be expected to use a mix of office based and remote working (working from home) depending on the requirements of the role. Base office location can be in either Dundee or Glasgow.

About Us

Social Security Scotland, an executive agency of the Scottish Government, has the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over £300m, we are delivering a social security system that will support the people of Scotland for decades to come.

Our benefits help people from all walks of life in Scotland. We are committed to recruiting a diverse workforce that is representative of the clients we serve.

Find out more about us here
As a Senior Business Analyst you will be responsible for the definition and investigation of operational needs, assisting in service improvement recommendations and business solutions. You will already have a good understanding of strategic arenas and have experience of leading large and complex projects.
  • Planning and leading large areas of Business Analysis delivery, owning the challenge and driving through to conclusions.
  • Investigating operational and business needs and problems , providing service improvement recommendations and business solutions.
  • Engaging with senior stakeholders to build strong working relationships.
  • Delivering business analysis products (documentation) in accordance with project requirements, including pre- and post-project work such as contributing to impact analysis and benefits management.
  • Building and maintaining a deep understanding and awareness of Social Security Scotland operations function and helping stakeholders to explore technology and process improvements that will allow them to more effectively execute their roles.
  • Supporting project teams during all phases of the project delivery lifecycle including performing and advising on acceptance testing and preparing and delivering training and handover material.
  • Technical analysis in order to work with ITC colleagues in the design of system solutions that meet, for example, policy, legislative, corrective or enhancement change requirements.
  • Providing leadership and mentoring to a small team of Junior Business Analysts.
No specific qualifications required for this Post.

How to apply

To apply for this post, you will need to provide the information requested below via the online application process.

  • A CV (no longer than two pages) setting out your career history, with key responsibilities and achievements - this is accessed through the candidate profile.
  • A Personal Statement (no longer than 750 words) explaining why you consider your personal skills, qualities and experience suitable for this role, with particular reference to the essential criteria below.

1. Demonstrable track record of business analysis in a business, policy or digital/ICT project environment.
2. Excellent relationship management skills, working with key stakeholders in technical and business environments
3. Practical experience of the requirements engineering lifecycle and using a broad range of business analysis tools and techniques to support the development of complex solutions in a fast paced delivery environment
4. Experience of working within an agile, multi-disciplinary team environment, and ability to deliver iterative design components (including user journeys) to the development team.

When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/criteria as described in the job description.

When reviewing your application, we will be assessing your career history and achievements against the essential criteria for the role. We’re looking for examples of things you have previously achieved or your knowledge in a particular field which are relevant to the role.

Following the sift of applications there will be a telephone interview as part of the Assessment process, prior to interview.

DDaT Social Security Scotland – Further Information – Senior Business Analyst
How to Apply - Digital Jobs

Information Session

We will be running online information sessions on Tuesday 30th May 2pm-3pm

We will be talking about:
  • The Business Analysis team and role
  • Working for Social Security Scotland
  • Information on our recruitment process
  • Q&A with the hiring manager

Please feel free to join us using the link below to find out more about the role and working for Social Security Scotland.
Click here to join the meeting

Interview/Assessment Information

Here are details of the Competencies required for this role and you will be tested against these competencies if you are invited to attend the interview/assessment:

  • People Management
  • Communications and Engagement
  • Improving Performance
  • Analysis and Use of Evidence
  • DDaT Technical Skill Assessment

Reserve List

In the event that further posts are required, a reserve list of successful candidates will be kept for up to 9 months.

Recruitment Contact

To learn more about this opportunity, please contact Fiona Rennie via email at [email protected]

Please note that we will not engage with external recruitment agencies regarding this post.

Further Information

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.


Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at [email protected].

Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (

If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at [email protected] in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via
[email protected]

About Social Security Scotland

Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public

Senior Business Analyst
Social Security Scotland
Glasgow, United Kingdom
Unknown / Non-Applicable
Company - Public
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