Senior Application Support Engineer London, England
Job description
Napier is a new breed of financial crime compliance technology specialist. Our AI-enhanced platform – Napier Continuum – transforms compliance from legal obligation to competitive edge.
Due to our ongoing growth internationally, we are looking to hire a Senior Application Support Engineer to focus on our ongoing growth in EMEA.
Reporting to the Global Head of Support, you will have a background in support to take part in an ambitious transformation of our customer support capability, that will be utilizing a client technology stack of Linux virtual machines to cloud-native, containerized Kubernetes applications running on every public cloud including Azure, AWS, GCP and many more.
Your day to day – Senior Application Support Engineer
- Supporting our customers, quickly and efficiently resolving issues via on-hands technical troubleshooting across our technology stack.
- Building excellent relationships with clients to achieve the highest level of customer satisfaction.
- Use your technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
- Collaborate with other departments in the company to deliver positive customer outcomes
- Work with product management and development teams to channel client feedback & solutions into future releases
- Provide technical KB documentation for extremely complex workarounds/solutions.
- Using your experience to improve key operational process
Do you have what it takes?
- Burning desire to learn and grow your technical expertise and drive change
- Foundational Linux systems administration in Ubuntu, Red Hat or similar
- Experience creating and supporting Ansible playbooks
- Scripting ability in Python, Bash or similar
- Experience in Public Cloud and Related Technologies (Microsoft Azure / Docker)
- Experience in Service Level Agreements/ Non-Functional Requirement Analysis
- Experience in Technical authoring for technical documentation
Why Napier?
Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.
Napier is currently Great Place To Work 2022 certified and has is amongst the Best Workplace in Tech (medium size organisations) 2022.
Our people are our most valuable asset, as such, we offer the below benefits to all Naperians
- Group life assurance policy
- Income protections policy
- Access to our employee wellbeing programme
- An extra day off to celebrate your birthday
- Enhanced Maternity & Paternity leave
- A budget to help you set up your home office if needed
- An open and flexible culture that allows you to work in the best way for you
- Private health and dental insurance
