SENIOR APPLICATION SUPPORT ENGINEER London, England
Job description
Location: London (Hybrid)
Salary: Up to £65,000
The Company
A Service Integrator is seeking a Senior Application Support Engineer to work as part of their Platform support team liaising with customers on a daily basis. The Service Integrator have a core focus on data storage, data management, and also implementing their own innovative solutions.
The businesses head office is based in Central London, where they have a work hard play hard attitude. The business is passionate about the training of their team, and you will have a personal progression plan to support your professional development.
The Role
As the Senior Application Support Engineer, you will be a key part in supporting customer infrastructure platforms. The role requires strong experience working with customers directly, as well as part of a team. You will work closely with the Line Manager and have multiple opportunities to learn from them as you grow and develop your skills.
Senior Application Support Engineer Overview:
- Be responsible for taking customer requirements from the service catalogue and translating them into solutions.
- Your key focus will be to build and monitor customer services, support customers, and act as an escalation point for other members of the team,
- Lead the Managed Service team including 3rd line in technical requirements, fault fixes and responses.
- Working with both Technical and Non-technical staff: You will be involved in setting up new services, building new equipment, assisting on configurations, and working in multiple environments.
Skills / Experience required for the Senior Application Support Engineer:
Your personal development and ongoing training will be a key focus for the business. The business does however ask that you have:
- Experience working for customers.
- Experienced with Operating systems such as Linux and Windows.
- Strong technical experience AWS and Networking.
- Have experience working with Kubernetes.
- Must be able to interphase with both technical and non-technical customers.
- Any experience with Security would be beneficial.
If you are a Senior Application Support Engineer with experience in an SP environment, with a good understanding of Supporting customers, or if you are an Application Support Engineer looking to move into a senior role, please feel free to apply.
