Senior Analyst - Trade Services Birmingham, England
Lloyds Banking Group
Full Time
Birmingham, England
29669 - 31230 GBP ANNUAL Today
Job description
End Date
Friday 25 August 2023
Salary Range
£29,669 - £31,230Agile Working Options
Job Description Summary
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Job Description
JOB TITLE: Senior Analyst - Trade Services
LOCATION: Birmingham
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.
LOCATION: Birmingham
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.
About this opportunity
Supporting our clients to trade internationally is integral to Helping Britain Prosper globally. Whether it’s a small business entering the export market or a global corporate supporting sophisticated supply chains, our Trade Services team is there every step of the way.
This role represents an excellent opportunity to join the team within Trade Services as a Senior Analyst.
You’ll be responsible for delivering outstanding service supporting our clients to succeed in growing their international footprint and expanding their business.
You’ll carry out a range of complex technical processes and customer service activities to support international and domestic trade transactions together with related finance agreements for customers across all business market segments and heritages.
Key Accountabilities:
- Act as first point of contact for both clients and internal colleagues to provide updates on existing transactions via telephony and email.
- Identify and support the resolution of customer complaints.
- Accurate resolution and prioritisation of customer enquiries to deliver a high quality customer experience.
- Carry out a range of demanding processes and technical duties where interpretation and sound judgment is required, ensuring work is completed accurately and adheres to all group specific policies and procedures.
- Support change initiatives, identify plans and lead others through the change.
- Champion strong relationships with internal partners in areas such as Product, Coverage & Sales to enable efficient resolution of queries.
- Demonstrate core Lloyds Banking Group Values and Behaviours as an active team member
Why Lloyds Banking Group?
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
What we need from you?
- A high level of attention to detail taking into account trade regulations such as EUCP to ensure all work complies with policy
- An understanding of trade products and processes would be ideal but is not critical
- Effective workflow management with adherence to reportable service levels
About working for us!
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
