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Senior Analyst – Fraud Decisioning & Insights

UK Fraud focuses on the specific financial fraud threats the firm faces now and in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means

This role will align to our Fraud Decisioning & Insights team within UK Fraud who are responsible for the day to management of fraud across the business, ensuring that our fraud detection systems are fully optimised to detect fraud against the HSBC UK or its customers.

Where fraud occurs, the Decisioning & Insights team are also responsible for understanding the root cause of any fraud attack, identifying any control weaknesses or failures and escalating these to the appropriate control owner and the Fraud Control Design team.

In this role, your responsibilities will be to:

• Perform in-depth analysis of fraud patterns then develop and implement enhanced strategies within our fraud detection systems across one of the three core fraud typologies i.e. Card, Payments or Lending/First Party fraud;
• Ongoing monitoring of the fraud detection systems to ensure that they are performing optimally and in line with appetite;
• Assist with the management of flash fraud attacks;
• Interpret and manipulate large data sets to extract trends and identify issues and risk;
• Undertake detailed root cause analysis to identify control and/or process/procedure failings that are driving fraud attacks, escalating to the process/control owner and the Fraud Control Design team to ensure that any required changes can be developed and implemented;
• Work closely with the operational teams to ensure that any fraud alerts generated have an appropriate treatment strategy dependent upon the risk identified;
• Provide regular feedback to the Fraud Operations teams where alerts have been released incorrectly leading to a successful fraud.

To be successful in this role you should meet the following requirements:

• Proven ability of working within an existing Fraud Management, Fraud Operations or Fraud Analytics function;
• Detailed knowledge of card, payment and account opening processes is critical;
• Ideally have experience of working with Fraud Detection systems such as, SAS EFM, Falcon, Biocatch, Hunter and Threatmetrix;
• Ideally have knowledge of using, calibrating and optimising fraud detection tools;
• Knowledge and/or work experience in Data Science, Statistics, Mathematics or any other quantitative discipline;
• Experience in undertaking detailed root cause analysis into loss events

The base location for this role is Birmingham and is a hybrid role.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process