Senior Account Manager - Wholesale London, England
Job description
Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The Role…
Soho House have an exciting opportunity for an experienced Accounts Manager to join our cluster of retail brands. Responsible for Soho Home, Soho Skin and Cowshed this is a great opportunity for a dynamic sales person to work multi-brand and cross category. The Senior Account Manager is responsible for developing and executing the brand's strategic plans for stores and digital platforms to give a seamless consumer journey and elevated experience. A strategic omnichannel planner and executer and the main interface between the brand and designated retailer partner store groups. You will be responsible for driving the achievement of agreed sales goals through effective account management.
Main Duties…
Sales and Strategic Planning
- The Senior Account Manager will possess strong commercial acumen, have excellent negotiation skills and be able to quickly build outstanding collaborative relationships with key internal and external stakeholders.
- Set retail and Net targets across online & B&M which are compatible with the brand budget growth
- Assess on a weekly basis, monthly and annual basis – risks and opportunities and recommend corresponding actions and activities to mitigate risk or build incremental sales
- Develop partner JBP's which will help gain market share and drive hero products and services
- Work with Senior Brand Manager to create relevant, differentiated marketing plans which will achieve brand KPI's
Negotiations
- Drive senior level negotiations with all retailer buying/commercial teams for all marketing and trade initiatives to deliver gross and net sales targets plus key strategic goals
- Sell-in and agree stock allocations for: NPD / basic / key social moments / Christmas / and ensure e-retail websites are always up to date, with the correct content, creative banners, assets and copy to comply with brand guidelines
- Support Trade Director and Head of Sales with and new partner launches agreeing space and location negotiations, terms discussions and corporate projects
Data, Insights and Analysis
- Liaise with Senior Brand Manager and Head of Digital Marketing teams to get data and insights required to build presentations and strategies
- Be the expert of the given retailer and competitors set and activities within all responsible retailers
- Define targets and forecasts by retailer/channel/launch
- Provide accurate key sales data to key stakeholders in our business on our brand's performance
- Manage P&L to deliver Fiscal year plan and recommend actions and strategies to drive profitable growth
- Review business performance on a quarterly basis and review profitability of activities and accounts
Communication
- Work in collaboration with internal colleagues (marketing, social and VM) to build bespoke retailer trade marketing plans and JBP's
- Communicate with Finance departments to maintain accurate accounting records and monitor both our brand and retailer performance to budget
- Liaise with Supply Chain colleagues to ensure accurate forecasting and inventory management
- Ensure key information is cascaded to our Merch / Operations / Education
- Ensure regular communication with the retailer on Brand strategy, current performance position and targets, key goals and KPI's. Ability to create bespoke trade presentations.
Team Management
- Responsible for the management and development of 3 direct reports across sales, online and admin
Requirements / Qualifications...
- Beauty / Homeware experience advantageous
- Track record of driving sales growth and cost control
- P&L accountability and numerical skills
- Proven ability to problem solve with a can do attitude
- Experience managing luxury wholesale accounts globally
- Excellent understanding of best in class wholesale process
- Inspirational leader with a positive and dynamic attitude
- Result orientated with an ability to adapt quickly to changing circumstances.
- Effective communicator at all levels (verbal & written)
- Highly organised individual with attention to detail and ability to prioritise workloads
- Demonstrated ability to manage varying stakeholder requirements
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Discounts at Soho House globally, as well as Soho Home and Cowshed
- Every House Membership
- Enhanced Pension Scheme
- Private Health and Dental Care
- Cycle to Work Scheme/Season Ticket Loan
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
