Senior Account Manager London, England
Job description
We're an end-to-end provider of premium products and services for global sport and media operators.
We push boundaries every day to offer the most reliable, scalable, engaging end-to-end offerings that continually meet and exceed fan expectations and maximise client value. Underpinned by data we're able to determine the best experiences to drive business growth. Deltatre provides strategy, planning, consultancy across all stages of our client's lifecycle.
Position:
We're fully flexible. If it suits your role at Deltatre, you can work full time from home/remotely, from the office, or a combination within the same country as your contracted office of employment.
We serve both end-to-end clients and those who wants to internalise part of their platform through products and components.
The VXP unit is looking for an Account Manager, to work within our global Account Management team (Video Experiences Unit). The ideal candidate will have at least 3 years’ experience in Account Management from a leading digital agency specialising in sport.
Ambitious and confident, with first-class client servicing skills; meticulous in the detail, hugely personable and have an eye for spotting growth opportunities across client accounts.
The successful applicant must be passionate about sport, sports media and finding creative solutions to exceed client expectations. Working into the VP for Account Management, they will be responsible for the day-to-day management and growth of some of Deltatre’s biggest clients.
The business unit hiring for this role is VIDEO.
VIDEO is a leading OTT and Digital products and services provider delivering best-of-breed software and components as well as comprehensive end-to-end solutions.
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Responsibilities*
- Accountability – Operating as the lead point of contact for your clients, the Account Manager is responsible for building and maintaining strong, long-lasting relationships that are growing commercially
- The day-to-day – Establishing priorities and ensuring team members are aware of their responsibilities to enable the smooth running and the effective management of all client projects
- Financial and commercial management – the Account Manager should show a clear understanding of the financial status of their accounts at all times.
- Internal collaboration – Acting as the 'voice of your client' internally, gathering their requirements and with the help of our internal teams, transforming them into compelling digital solutions
- Stakeholder management – Understanding the process of scoping, designing, developing, testing and releasing products and guiding your clients through these cycles
- Strategic direction – Understanding the needs of each client to define and drive their roadmap. You will be able to explore and identify new opportunities and present solid strategic thinking with clarity
- Problem-solving – Having an overview of all your projects and looking ahead should mean you are able to anticipate issues/roadblocks ahead (and opportunities!). The Account Manager should be confident to develop and put in place contingency plans, escalating as appropriate, in a timely fashion
- Client partnership – You are looking to develop client relationships based on partnership rather than just functional & service level. This will require a robust understanding of the Client’s business
- Presence - Keen to build own profile in the industry and representing Deltatre at relevant events
- Have the ability to communicate the Deltatre proposition and values effectively
Requirements:
- Minimum 3-year proven client services experience in delivering projects such as OTT platforms
- A good knowledge of industry leading technology in order to guide your clients strategically
- Personable and confident with first-class relationship management skills and expertise
- Experience in delivering client-focused solutions based on specific client needs
- Forecasting and accurate reconciliations to ensure projects are delivered on time and on budget
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Managing the work priorities of yourself and your project team. Being able to thrive in a very fast-paced environment
- Passion for excellence, only allowing the optimum solution, and having an opinion on what that is!
- Customer focused with excellent listening, negotiation and presentation skills
- Confident pitching and presenting to C-level down
- Excellent verbal and written communications skills
- Creation of client keynote presentations as required
- A good sense of humour and self-awareness
- International attitude and ability to work in a multicultural environment
- Willingness to travel – Deltatre is a global business with a worldwide office presence and has clients in every continent
- Fluent English, both spoken and written; other languages beneficial but not mandatory
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We’re looking for someone who is:*
- driven to push the boundaries and lead change and performance
- communicative to leave no-one in the dark and to work with your team successfully
- reliable so we know that we can call on you to meet deadlines
- passionate about the latest technologies and standards
- proactive to suggest improvements, identify and fix potential issues
- solid technically speaking, to advise both Clients and internal teams
Our people are key to our success and we pride ourselves on offering a dynamic, creative, innovative and supportive environment. Having the right combination of a 'can-do' approach, strong work ethic, integrity, friendliness and attention to detail is crucial.
Even if you don’t tick all the boxes for one particular role, but you have a keen interest in what we do, send us your details, we may find a suitable match during the interview process.
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Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work, in which everyone is valued and respected for who they are and what they bring. Everyone has the opportunity to reach their full potential, and every team member is expected to treat everyone with dignity and respect, value different perspectives, use inclusive language and work in alignment with Deltatre's commitment to diversity and inclusion. At Deltatre, everyone is welcome and celebrated._
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Other information:*
Some of our Company perks
- Global company with huge growth potential
- Small, creative, close-knit Engineering/Tech team who love to collaborate
- Support with your career development and access to training
- Regular company and team social events
- 24/7 casual dress code
- Free refreshments in the office
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We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview._
Please note that we will only contact successfully shortlisted candidates.
Job Type: Full-time
