Senior Account Manager Remote
Job description
Fantastic Senior Account Manager opportunity to join our experienced and highly successful B2B Sales team. In this role you will be responsible for the long-term growth & account management of our key customers/partners. This will be achieved by leading the relationship including the creation and management of annual plans and building the business for long term mutual benefit, ensuring targets are met.
This role is ideal for a talented and driven Senior Account Manager, someone who has a proven track record of delivering account performance within a key account or partnership team, ideally within the food and beverage sector.
A bit about us...
Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.
A bit about the role...
Reporting to the Sales Lead, this role is responsible developing and maintaining customer relationships and growing network of relationships across business, providing world class account management to the customer/partner. Your responsibilities will include (but not limited to):
- Developing and implementing specific customer strategies and joint business plans that are relevant to consumer and customer needs to deliver P&L
- Cross functional work across the Total Coffee Company to understand and lead collaborative actions on how we drive total Tesco performance across Express, FMCG and store platforms
- Being accountable for account performance and all customer /partner financial metrics
- Ensuring that the correct proposition is deployed for maximum return
- Leading the new and existing contract negotiation and process
- Facilitating monthly and quarterly reviews with key stakeholders internal and external with remedial plans to identify course of action
- Interpreting and reporting on insights from various data sources to identify and predict future trends
- Line management of 2 direct reports – 1 x NAM and 1 x NAE
We want all of our Team Members to thrive and to grow here at Costa, this is why our values are so important to us, Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role:
- Proven track record operating as Senior Account Manager with responsibility for P&L of major accounts
- Proven experience of creating and implementing strategies
- Track record of leading and developing a team
- Experience of selling across different channels including convenience, multiples, foodservice
- Knowledge of Retail, Beverages or FMCG sector
- Multiskilled negotiator
- Excellent strategic & commercial awareness
- Strong numeric and data analytical skills
Costa are on a growth journey like no other, more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you’ll benefit from
- BUPA Healthcare
- Costa Pension Scheme
- Bonus Scheme
- 25-50% staff discount, including endless free coffee onsite at support office
- 25 days Holidays
Costa is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.
