Senior Account Executive (FT) London, England

Duel

Full Time London, England 60000 - 65000 GBP ANNUAL Today

Job description

We’re looking for a personable, experienced Senior Account Executive to join our fast-growing SaaS company.

Within this role, you’ll work with some of the most exciting D2C brands across the world - helping them better understand the power of Advocacy and how the Duel platform can help them empower their communities of advocates. Using your charm, creative flair and your genuine desire to help people achieve their goals - you’ll be responsible for the end-to-end sales process - from potential prospect, through close, implementation and expansion.

THE COMPANY

Duel was founded by world-record-breaking adventurer and former brand ambassador Paul Archer, alongside viral games developer Naio Tsarouchis. They set out to develop both the technology and methodology that enables purpose-led brands to drive organic growth, powered by real communities of advocates.

Duel is on a mission to create and own the Brand Advocacy category of marketing and fulfil our purpose of tipping the focus from shareholder return to people and the planet. We want everyone to win, brand and customer alike.

Duel’s Brand Advocacy Platform allows mid-level to enterprise brands to do just that - scaling how they manage their relationships with thousands of advocates and brand ambassadors. This unprecedented ability to manage their communities is built around programs that engage and retain customers, accelerating word-of-mouth sales.

The Duel team is made up of psychologists, brand experts and community builders from companies including Amazon, Treatwell, Bain and Lululemon.

Duel is trusted by big brands to manage their advocacy programs, including household names such as ASOS, Monica Vinader, Charlotte Tilbury, NEOM Organics, Rab, BeautyPie and many more.

Duel is also especially proud of being featured in Gartner’s ‘Cool Vendor’ Retail Marketing category as well as being featured in MarTech 50 – UK’s most innovative marketing technology creators for 2022.

THE ROLE

Your role will be to manage the end-to-end sales process for prospective Duel clients, from initial discovery through to account management, growth and renewal. You’ll take a long term view and help brands scale advocacy using our technology in the most appropriate way for their business.

Hustle & Qualification:

Building a network of marketing professionals at brands through email, LinkedIn and other channels.
Networking and developing meaningful relationships with potential contacts and adding value at every opportunity.
Creating Sales Qualified Leads (SQLs) to nurture through the sales process through to close.

Discovery Calls, Product Demos & Workshops:

Holding discovery calls with brands to help educate them on the various Duel offerings, as well as working out the best course of action for the support we can offer.
Work with other Brand Advocacy Consultants to educate prospective clients through the Duel platform, explaining the features and benefits.
Work with the Strategy & Brand Partner teams to understand, scope and design Brand Advocacy programs.

Closing:

Build and propose bespoke Brand Advocacy programs to brands, negotiating the deal and guiding it through to close.

Account Management, Renewals & Growth:

Work with Brand Partner & client teams to ensure program success.
Grow & maintain strong relationships with decision-makers.
Manage the renewals process, and identify opportunities for upselling & growth.

Product:

Through training, you will use your detailed understanding of the Duel product and how it works, and be able to use critical thinking skills to align a brand’s specific need with the power of Duel.

CRM:

Using our CRM (HubSpot) to track all your conversations so you never lose sight of the brands in our community.

Market and Industry:

Having a passion for the brand and retail industry: how it works, who fits in it and how to navigate it.

THE PERSON:

Personable, empathetic and genuine – you are the kind of person who has a hunger to learn all about someone when you meet them. You ask questions and you genuinely have an interest in the answers.
Hustle - You are passionate about meeting and exceeding targets every single day, and you understand that your output reflects on your success. You are the pace-setter and want to set records.
You’re the beating heart of every organisation you’ve been in. You thrive off meeting new people and growing your personal network (both online and offline).
Provable growth mindset; keen to learn and grow in everything you do, every day.
A loyal team player – we’re a tight team and don’t want a lone wolf, we want someone who treats everyone else with respect and isn’t afraid to muck in on any project.
Positive – with you, the grass is always greener; the glass is half full. And if it all goes wrong you’re motivated to put it right.
Ability to multitask, and flexibility to work in this dynamic and ever-evolving startup environment.
Tech-savvy with Word, Excel, or GSuite – comfortable picking up new tools on-the-fly.
Passion for the startups and tech sectors.
Must be based in the UK and eligible to work in the UK.
You are passionate about the things you love. These may include hobbies, sports, social events, music…what gets you excited?

EXPERIENCE:

Solid 360 Sales Experience: Sales Development Representative (SDR), Business Development and/or Account Management experience in a similar role preferred.
Experience in selling SaaS and/or marketing products & services.
Ideally, you’ll have experience working in a high-growth tech startup.

WHAT WE OFFER:

Flexible working - if you need to fit around childcare, want to work odd hours or need to do fewer than 5 days a week, we can make it work.
We’re a hybrid company, so if you don’t need to be in the office then you can do the work required from anywhere in the world (Google Hangouts is a wonderful thing). Ideally, we would like you to come to London once a month to connect with the team.
28 days holiday (+ Bank Holidays and an extended break over Christmas).
On-going training where required.
Perks: Gym membership, Headspace subscription and work-related or personal growth reading/Audible budget, cycle-to-work scheme.
Options scheme for all full-time employees - it’s important to us that everybody owns a part of the company and shares in the benefits of what we build.
Competitive salary - £60,000-£65,000 base (depending on experience excluding commission).

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