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Job description

Job description

GSTS are proud to be the sole Security provider for England`s largest NHS Trust and has become a leading provider of security solutions, by ensuring all our clients are provided with exceptional service.

We have accomplished this by providing our front-line staff with unrivalled personal and professional training and development as well as bespoke welfare support. Our front-line staff are our business. Our reputation as a market leader is only as strong as our performance, where it matters – ‘in the field’ – alongside our clients and ensuring we provide a second to none provision to their service users.

GSTS are passionate about putting our staff at the centre of everything we do. From the outset, you will be allocated a personally assigned, designated manager who will act as your line manager/mentor.

Valuing and caring for our front-line staff, direct access management support for our clients and a cast iron guarantee that our performance levels will never drop, distinguishes GSTS from other security providers.

Essential criteria

Valid frontline SIA Licence (Door Supervisor)

Experience in a supervisory/management position and/or personnel leadership appointment

5-year checkable work/career history. All applicants will be vetted in line with industry standards – BS7858

Willing to work towards relevant role related qualifications/CPD

Desirable criteria

Previous healthcare sector experience

Health & safety related qualifications (IOSH/NEBOSH)

Valid SIA CCTV licence

Police or Military background

Job description

Reports to – Security management

The Security Supervisor role is to ensure the highest standards of safety and service delivery to our client - the National Health Service.

You will have responsibility for a shift team, shift operations and associated standard operating procedures.

Your duties will include the following, but are not limited to:

· Undertaking security threat and risk assessments to ensure the appropriate level of service is provided in line with the standard operating procedures & assignment instructions

· Effective shift leadership, conducting team briefs and monitoring/maintaining the highest standards of service delivery

· Investigating and resolving allegations, complaints and enquires within the contracted remit in line with the stipulated KPI measures

· Liaison with client, local police and/or multi agency organisations, working collaboratively to ensure safety and tackle any risks, growing concerns or current trends identified

· Undertake proactive initiatives/programmes of work to minimise risk of crime and improve security and safety culture collaboratively with our client

· Provide our client with updates on relevant security related matters and shift events via structured report templates

· To ensure that a pro-security culture is administered within the hospital (s) by demonstrating industry leading service delivery

· Responsible for monitoring and managing the performance of your allocated team members

· Reviewing working practices to ascertain fit for purpose and implement alternatives in partnership with the GSTS management team & client

· Responsible for making certain that all shift Health and Safety regulations are met, reported, monitored and reduction methods are planned and implemented accordingly

· Working with your team to facilitate a performing culture- motivated to achieve, develop and fulfil full potential

· The ability to plan, organise, and prioritise deadlines accordingly

· The ability to communicate to a high standard both verbally and written

· Must be proficient in all Microsoft platforms (Word, Outlook, Excel etc)

· Ensuring shift/duties is operated under the company’s Mission Statement and values

· Responsible for the reporting of Incidents within the hospitals and follow up procedures to ensure continuity in line with KPI stipulations

· Responsible for the maintenance of all contract equipment, inclusive of uniform/PPE and adherence of contract maintenance agreements and reporting of faults to GSTS management as applicable

· Responsible for shift coverage measures and support in maintaining 100% staffing compliance

Responsible for supporting GSTS environmental policy and ambitions

· Effective Team Leadership and communication displayed at all times

· Works collaboratively with the wider business team (s) with any issues/support requests that occur

· Manages own work/ life balance and personal development via PDP

· Any other reasonable Management Instruction requested

Job Types: Full-time, Permanent

Salary: £13.44 per hour

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme
• Store discount
• Wellness programme

Schedule:

• 12 hour shift
• Day shift
• Night shift
• Overtime

Application question(s):

• Must have the ability to produce a HMRC 5 year work history document on request

Experience:

• Supervisory: 1 year (preferred)

Licence/Certification:

• SIA DS licence (required)

Work Location: In person

Reference ID: MFTSUP