Security Patrol Officer - Chantry Place Norwich, England
Job description
Purpose of the Role
The security officer is accountable to the security manager for the support and delivery of security within the site.
You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role.
You have a clear vision for the application of World Class Service in all endeavours. You lead by example, uplifting the team, and instil a passion for excellence in delivering customer service. World Class Service not only relates to our customers, but to all stakeholders, including contractors, retailers and colleagues.
Key Responsibilities
- Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise.
- To ensure that the centre is a safe and non-threatening environment for all visitors / tenants.
- Ensuring all incidents are managed in accordance with company and centre policies and procedures.
- Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre polices.
- Maintain vigilance and highlight / manage unauthorised access by banned persons.
- Provide assistance to third party contractors / visitors ensuring all company and centre procedures / policies are adhered too.
- Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times.
- Diligent management and maintenance of centre records / reference materials including health and safety records, incident forms and the daily occurrence book.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security to the security team leader/security manager.
- Support the security manager with any internal / external audits in line with company policies and procedures.
- Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the centre.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
Skills, Knowledge and Experience
Person specification:
- Good verbal and written communication skills. Able to articulate clearly and credibly with the centre management, senior managers and all staff.
- Must have a good personality and ability to communicate with the public in what is a customer focused and engaging role.
Capability to work unsupervised and take responsibility.
Aptitude to remain calm under pressure.
Smart appearance.
- Flexible/Can do attitude.
- Smart appearance.
- Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times.
Qualifications and experience:
Essential:
- Front Line SIA licence.
- Experience of working in a customer focused environment.
- First aid qualified or willing to work towards qualification.
Desirable:
- CCTV SIA licence.
- Professional or further qualification in security.
Working Hours - 40 hours per week average, 5 Days on 3 days off
Salary - £24,017 (£11.55/hr)
Please see our Benefits Booklet for more information.
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