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Job description

Why work for GSTS? Hear from our hiring manager:

We are proud to be the sole Security provider for the largest NHS Trust in England (Manchester University Foundation Trust). As GSTS continue to expand and grow in 2023. We are looking to recruit talented individual's who wish to join us on our journey. We have exciting opportunities coming up.

We want you to get in touch if you have the passion, drive, skills and ambition to deliver the highest standard of service and grow as a professional.

All of our officers are very different individuals, but all bring a similar dedication to their work and are all inventive in their approaches to problem-solving within the challenging environment. This challenging environment brings with it lots of positives - they all have a passion for customer service and strive to make this a safe place for people to visit and work daily.

Fundamental to the role, will be dealing with challenging patients, visitors and staff, where difficult circumstances require a a multitude of approaches. The trust has a policy and guidance for the prevention and management of violent and abusive behaviour, this role will involve aiding in applying approved techniques.

Responsible for providing a specialist service, our officers are responsible for ensuring that patients, visitors, and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communicating with the relevant emergency services.

Some of the challenges are difficult to deal, such as complex and dynamic situations and instances of violence and aggression, but when you have dealt with that incident you feel a huge sense of relief and you have the knowledge that you are making a difference to peoples lives when they need help the most. Throughout all of this you will be supported fully by the company's support structure of incident leads, supervisory teams and management.

To unwind we organise regular sporting activities between staff and we try and socialise outside of work too! We really do work as one big team!

GSTS is committed to the fair treatment of our staff, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

Job Benefits:

• Potential for further pay uplifts
• Full uniform and high standard personal protective equipment (PPE)
• Private pension provided by NEST
• 24-hour access to our employee assistance programme provided by BUPA
• Double time on bank holidays
• Positive work/life balance - 4 on 4 off shift pattern (must be able to work both days and nights)
• Discount shopping platform via NHS
• Weekly sports games outside of work to build team rapport
• Supportive supervisory and management structure
• Employee recognition programme
• Personal developmental programme with clearly defined progression routes
• Overtime shifts available
• Bespoke accredited training package
• Central Manchester location with fantastic transport links

GSTS has become a leading provider of security solutions, by ensuring all our clients are provided with exceptional service. We have accomplished this by providing our front-line staff with unrivalled personal and professional training and development as well as bespoke welfare support. Our front-line staff are our business. Our reputation as a market leader is only as strong as our performance, where it matters – ‘in the field’ – alongside our clients and ensuring we provide a second to none provision to their service users.

We are passionate about putting our staff at the centre of everything we do. From the outset, you will be allocated a personally assigned, designated manager who will respond to requests for assistance at any time of the day or night. Valuing and caring for our front-line staff, direct access management support for our clients and a cast iron guarantee that our performance levels will never drop, distinguishes GSTS from other security providers.

Candidate Requirements:

• SIA Frontline security license (Essential)
• Healthcare security experience desirable but not essential.
• Care related experience or qualification would be desirable but not essential.
• Applicants must have excellent interpersonal and communication skills both verbal and written. ESOL level 2 for non-English speakers is essential.
• Able to work under pressure with the ability to remain calm, individually and as part of a team with a flexible approach to meet the needs of the business to ensure a positive customer experience for all patients/visitors/NHS staff members with the ability to interact showing empathy and compassion in difficult situations
• Be confident dealing with the public with a strong customer focus
• Reliable, Responsible, Punctual and Professional
• The ability to be pro-active and think on your feet using initiative and dynamic risk assessing
• Ability to manage violent and aggressive incidents efficiently and effectively.
• Five years’ checkable work history and references – to pass vetting in line with industry standards.
• Must be able to comply with an enhanced DBS screening check.

Main duties (but not limited to): Dealing with any incident, occurrences, unexpected events and responding to emergencies including fire and Intruder alarms in accordance with the site-specific assignment instructions / risk assessments Working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress where themeans of de-escalation in Implementing the necessary conflict management and physical intervention will be required to action and maintain in professional and legal manner

• Conduct internal and external foot patrols of the hospital to deter, detect crime and disorder to preserve order and protect trust property
• Performing one to one ESSO (Enhanced Supervision Security Officer) duties to protect and reassure vulnerable service users, visitors, and staff.
• Ensuring / performing of car park management including gate unlock/lockups.
• Conducting building lock and unlock duties as per schedule requirements
• Conduct escorts of cash collection services as required
• To assist NHS nursing staff in the escorting ofvulnerable patients between departments.
• Managing access for NHS staff, visitors, and contractors by checking and verifying identification.
• To collaborate closely with client representatives, patients, visitors and colleagues to resolve queries and complaints.
• Completion of incident reports using computer and paper-based systems and consulting with police and other third parties as necessary
• Adhere to policies and procedures to ensure a safe environment and compliance maintained including Health and safety.
• Undertake continuous mandatory training to ensure the safety of Patients, Visitors, and staff of the trust

Job Types: Full-time, Permanent

Salary: £10.90 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Store discount

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• Overtime

Application question(s):

• Be able to produce 5 year work history with no gaps

Licence/Certification:

• front line SIA license (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: GSTSSO