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Security Officer - Permanent, Marsh Wall - E14

Hours: 42 hours per week – 4 days on/4 days off (days only, 7am-7pm)

Your new role:

Ballymore is an independently-minded property developer with a multi award-winning
portfolio of some of Europe’s largest urban development projects.

We’re powered by our people - it’s what makes Ballymore, Ballymore. This ethos is only possible because of our people, who work as one team to constantly and consistently deliver developments to which we are proud to put our name.

We are now looking for someone to join one of our prestigious sites as a Concierge, providing excellent customer service to our residents.

Your new responsibilities:

• Always maintain a safe environment for all people in the estate, including a constant Security presence.
• Meeting and greeting all residents, guests and clients around the estate.
• Communicate with Concierge and assist with smooth running of the site.
• Ensure any unusual behaviour recorded is followed up, calling the police if necessary.
• Communicate with control regularly and ensure there is a quick response to any incident.
• To include building rounds & PES patrols of the site, in the daily tasks.
• Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison.
• Maintain a safe environment for all people in the estate at all times.
• Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards.
• Liaise with the Deputy General Manager, Duty Manager and General Manager where necessary and follow all given instructions.
• Provide support and shift cover for Valet and Concierge functions when necessary.
• Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner.
• Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately.
• Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
• Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
• Ensure that all firefighting apparatus is accounted for and maintained.
• Correct reporting of any cleaning or maintenance issues around the Estate.
• All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM.
• Liaise with Valet staff to inform of any vehicles that may need parking in the car park.
• Ensure compliance with Data Protection Act.
• Monitor CCTV cameras pro-actively, to detect any security related incidents.
• Prepare evidence/download data images for authorised bodies, such as Police and Data Controller.
• Report any system faults in a timely manner.
• Only permit authorised personnel into FCC/Control Room, using log in/out form.

What you need to succeed:

• SIA Licence
• Previous experience in a similar Security position
• Good communication skills
• Patience and the ability to remain clam in stressful situations.
• Thinking and reasoning skills for dealing with emergencies.
• Ability to work well with others.

Ballymore operate as an equal opportunities employer.