Security Officer London, England
Job description
Security Officer
Riverside Building; County Hall, Westminster Bridge Rd
London, GREATER LONDON, SE1 7PB
United Kingdom
Fancy a day time only Security Officer role working at some of the top attractions in London? Here at Merlin we offer something a little bit different from the usual security role. Whether it’s at the iconic lastminute.com London Eye, Shrek’s Adventure! London, London Dungeon or SEA LIFE, this role gives you variety, opportunity, and support to help keep everyone safe.
You won’t be sat behind a desk, our SIA licensed uniformed Security Officers deal with physical security, searching guests, patrols, asset protection, first aid response and emergency situations, whilst our eagle-eyed profilers scour the area for criminality.
Where we stand out is in our interactions with our guests. Security and customer service are closely linked at Merlin – you’ll engage with people from all over the world!
This is a permanent hourly paid role. Shifts are days only over a two-week rolling roster of 42 hours per week.
What we are looking for
- A sound level of security experience
- A valid SIA Door Supervisors Licence and to have held such a licence for a minimum of 2 years
- Excellent customer service skills and ability to remain calm under pressure
- Effective interpersonal skills, being approachable with a helpful manner
- Ability to react quickly in complicated situations
- Effective functional English skills
- Due to the nature of the role, we require candidates to be aged 18 or over
The role
As a Merlin Security Officer, you will:
- Help to protect our assets, people and places, and make our complex security operation a success
- Work with a team of motivated professionals to provide a reassuring presence to maintain security assurance across our estates
- Be engaging in incident and emergency response, while supporting our first aid and business continuity needs
About you
It takes people from a variety of backgrounds to help us tackle the risks we face, and Merlin is committed to reflecting the diversity that we protect. For this reason, our Security Officers have a wide range of previous experience and we look for the following qualities in our candidates;
- A people person who has the ability to communicate comfortably with a range of people
- Customer service orientated
- Proactive, motivated and an effective time manager
- A team player and able to keep composure and understand when to be insistent
- Calm when under pressure, and able to think clearly and take timely action in an emergency
- Aware of the importance of attention to detail and have strong administrative, organisational and observation skills
- Keen to learn
As one of our Security Officers you will be expected to role model the principles of equality, diversity and inclusivity by demonstrating an inclusive and collaborative approach in working with immediate colleagues and when dealing with visitors and guests. We’ll also expect you to have some basic IT skills, including the ability to use email and Microsoft Office.
Training and development
At Merlin, continuous learning and development is at the heart of all that we do. You’ll be supported to gain professional security qualifications and to develop other skills. We’ll also provide you with:
- Suitable tailored and ongoing security practitioner training and mentoring
- Training and exposure to our protocols/procedures and security systems as well as customer care, conflict management/resolution and fire safety
- The opportunity to contribute towards project work aimed at further improving our security offering
- The opportunity to apply for promotion within our 9-step grading process
- The opportunity to apply for opportunities in other areas of the organisation - globally
What’s in it for you
Alongside a truly outstanding working environment and day shifts only, you’ll also receive:
- Fortnightly pay at £12.59 p/h
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- O2 discount
- Employee pricing up to 55% off cinema tickets
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.
