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Elite Security Officer for Co op Stores in Exeter and the surrounding area

£12.55 per hour, 40 hours a week

Must drive and have access to own vehicle

Job Overview

• Mitie has a great opportunity for a Retail Elite Security Officer to join the Team.
• Retail Elite Security Officers are required to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Main Duties

• The elite security officer will demonstrate their character as trustworthy, attentive, and approachable when welcoming clients and customers
• To always add a courteous greeting and excellent customer service
• As the first point of contact for all customers and clients, the elite security officer must be geographically aware of their local surroundings.
• You will be able to protect customers and colleagues from physical and verbal abuse, also deterring violence and public order offences
• Respond to any on site incidents and request for assistance from emergency services or Duty Manager if required
• Reporting to the Security Operations Manager – they must record, report, and escalate all incidents using the process/system/technology as required throughout their shift.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development.
• Use technology to achieve objectives and develop job knowledge and expertise through continual professional development.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To call emergency services and Communication Centre to report all serious incidents.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience preferable.
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required
• Excellent communication skills are required both written and verbal.
• Capability in the use of technology
• An ambassador for great customer service
• It is important the Elite Security Officer is calm under pressure.
• Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.
• Frontline Door Supervisor or Security Guarding License essential.