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JOB TITLE: Security Officer

LOCATION: The Heart Shopping Centre - Walton-on-Thames

PAY RATE: £11.95 PER HOUR

SHIFT PATTERN: 5 on 2 off, 7 am - 7 pm Day Shift and 7 pm - 7 am Night Shift

WORKING HOURS: 42 - 60 HOURS PER WEEK

OVERVIEW OF JOB DESCRIPTION

A Shopping Centre in Walton-On-Thames is a mixed enclosed and opened scheme with a mix of national brands, local independent traders and a main supermarket. The centre has multiple entrances along with an integral multi-story car park and is a major contributor to the retail offer of Walton-On-Thames.

Main Duties & Responsibilities:

• Apply and conduct oneself at all times in accordance with the site Assignment and Emergency

Instructions

• The prevention of accidents, injuries, crime, fire and damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety.
• To work inline with all onsite procedures, risk assessments, method statements, assignment instructions and emergency procedures.
• Comply with the Data Protection Act.
• To provide a visible deterrent, reassuring the public
• To aid in reducing crime
• To ensure criminal offenders are apprehended and handed over to the local authorities – if deemed safe and legal to do so.
• If necessary, attend court to give evidence
• To maintain your personal notebook in accordance with PACE Act 1984
• To undertake all duties in a safe and secure manner, taking into account personal safety and the safety of your colleagues and the public
• To provide an efficient, helpful and smart image at all times.

• To alert the Control room operator of any person thought to be suspicious in any way.
• Be vigilant for suspicious packages or parcels, and know the Client’s Procedures for evacuation if required.
• Check the mall and building for potential fire hazards.
• At no time should security take responsibility for keys of tenant premises.
• Mall patrols covering all external areas where required.
• S/O are not to patrol in pairs and not to stay in a one place.
• To complete required patrols upon request from supervisor. Including Car Park and basement.
• Monitor and check Toilet areas.
• To enforce Centres code of Conduct.
• To stop bicycles or skateboards being ridden through the mall.
• S/O are to check and alert cleaners for spillages, full bins or other situations that require their attention
• Keep the mess room clean and tidy
• When covering the basement, to actively challenge those entering and make sure only authorised personnel are in the area.
• Do not permit deliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room.
• To follow all reasonable instruction given by those supervising or managing your activities and or area of work.
• Arrive for duty in good time and be ready for your shift start time.
• Maintain a neat appearance and dress in accordance with the ABM facility services dress code (only stud earings and no hoodies)
• Complete documents in line with site requirements.
• Escalate health and safety issues straight away to the control room.
• Report any accident or injury to shift running supervisor or senior member of the team.
• Take breaks as detailed by the shift running Supervisor.
• To advise Shared services manager should you need to leave site whilst on duty.
• Comply with absence reporting procedure (call the control room to advise that you will be absent before your shift).
• Follow correct opening and lock-up procedures and report any faults found on either task straight away.
• Always be courteous towards clients, tenants, customers and other employees.
• Record all incidents in the security DOB as well as in your personal pocket book.
• Complete Incident Reports for all reportable incidents to the required standard
• Consumption of alcohol on company premises is not allowed nor is reporting to work or being at work whilst under the influence of alcohol or other substances. This would be considered Gross Misconduct.
• To complete documentation with facts and not to falsify any records kept.
• No accepting any gifts or gratuities as per the Business Conduct Policy.
• Using mobile phones while on duty is not permitted (for emergencies ask permission from line manager)
• Maintain absolute confidentiality regarding company information, records of data collected and used in the course of your job functions.
• Complete any other reasonable request set to you by your supervisor, Co-ordinator or Shared services manager.
• Interchanges with tenants are to be kept to a minimum, and always conducted in a professional manner.