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JOB TITLE: Security Officer

LOCATION: Cheltenham

REPORTING TO: Dual Service Manager

Shift Work: 12 hour shifts 4 on 4 off – Days & Nights, 42 hours per week

PAY RATE: £11.25 per hour

OVERVIEW OF JOB DESCRIPTION

The SO will ensure exemplary standards of Security and Customer Service are provided to the client and visitors to the site at all times. The SO is the public face of the Security Team and should act with professionalism at all times. A can-do attitude is essential in this highly influential role

Main Duties & Responsibilities:

• To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
• Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being proactive at all times.
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carry out duties to the highest standard.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise.
• To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
• To record/log all non-conformances and emergencies with the appropriate control room operatives.
• To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company polices.
• Maintain vigilance and highlight/manage unauthorised access by banned individuals.
• Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
• To liaise closely with statutory authorities, dealing with incidents and the provision of information.
• Ensure radio procedures are adhered to at all times.
• Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Any other reasonable duties as requested by your line manager.
• Ensure a timely response to all security issues and events.
• Complete all training requirements as requested by line manager.
• Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave.
• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
• Support the Supervisor in conducting regular audits as required.
• N.B – Core tasks are as above, although this list is not exhaustive.

Person Specification:

TEAM:

• One team approach.

ACCOUNTABILITY:

• Take ownership of all situations to ensure tasks are completed or escalated when necessary.

CONFIDENCE:

• Aim high and achieve.

HONESTY:

• In all things and respect to all people.

SITE BASED VALUES:

• Always treat everyone with dignity and respect in a professional and courteous manner.
• Always listen intently to our customers and always clarify what they need or want from us.
• Always strive to anticipate our clients’ needs and act quickly to meet them – always try to seek out straightforward, intelligent solutions and effective ways to implement them.
• Always do what you say you will do – whatever the job, always see it through.
• Always aim to go the extra mile – try to give our clients more than they were expecting.
• Always communicate honestly and openly with our customers and make sure that we are delivering what they want. Never hide bad news.

ESSENTIAL SKILLS:

• Excellent organisational skills with the ability to balance competing priorities and workloads.
• Excellent written and verbal communication skills.
• Ability to work unsupervised and take responsibility.
• Ability to remain calm under pressure.
• Adaptable and flexible in approach to work required.
• Willingness and ability to work as a member of a team.
• Report writing/Presentation skills.

• Excellent observational skills