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A fantastic opportunity has arisen for a Security Manager who will demonstrate and deliver high quality customer service to both our clients and service users at a building located in Whitechapel has been innovatively refurbished into a 21st century hub consisting of an impressive 7,000 sq ft ground-floor atrium. Housing a stylish and modern reception area, multiple breakout and meeting spaces, workstations, hangouts and a buzzing café/bar, creating a sense of warmth and community for the entire building.

You will be expected to effectively manage Security to ensure that the team are working in line with site policies and procedures. Maintain that the Client is fully briefed and updated regarding any Security related issues that arise.

Ensure the Security team deliver high standards by monitoring performance levels against set customer KPI’s and that performance management processes are in place and adhered to achieve these goals.

Information:

• Position: Security Manager
• Location: London (E1)
• Salary: £52,000 per annum
• Hours: 50 hours per week
• Shifts: Monday to Friday – 08:00 to 18:00

Job Requirements:

• SIA Door Supervisor Licence required
• Must have proven management experience of at least 2 years
• Ability to organise and motivate team of supervisors to guarantee optimum performance of the wider security team
• Excellent IT skills including Microsoft Word, Excel, PowerPoint and Outlook
• Ability to coordinate and provide strategic direction to an administrative back office function
• Gravitas and Resilience to work through complex requirements
• The ability to compile and understand statistics and reports to a high strategic level
• Leadership and ability to follow plans through to completion
• To be well versed in Employment Law and maximising employee performance
• Experience of security risk assessment, physical security planning
• Presentation skills (ability to develop and deliver formal presentations)
• Time management & Organisational skills
• Excellent verbal & written communication skills, including report writing.
• Attention to detail is imperative and auditing skills are an advantage
• Flexibility, reliability & being able to workdays / nights & weekends to suit the needs of the contract.

Job Role:

• Liaise and maintain good customer service relationships with site staff, visitors, clients and management team. To manage an effective working relationship with all, whilst representing the site and CIS-Security Ltd.
• Manage and maintain the Site Operational Working Roster. Amend and implement any changes as required on a daily basis.
• Maintain effective communication, both verbal and written, with the client, always ensuring the client is aware of all operational developments.
• Carry out any tasks and report back as directed or instructed by the client.
• Effectively manage On Site Security Operations ensuring that Officers are working in line with Site Policies and Procedures at all times.
• Ensure the Client is fully briefed and updated regarding any security issues that arise.
• Assist in Security investigations into any loss, damage or other incidents affecting property, visitors or staff.
• Focus on Team Building, training and development of staff from all site based service partners.
• Manage, Record, and Deliver, Site Training as required to all Officers in line with Client / CIS requirements. Site training to be performed during weekdays wherever possible and the Site Training Matrix must be maintained and managed at all times.
• Attend meetings as requested by the client and make representation at weekly site meetings
• Oversee the collation of Sickness / lateness records daily and update ready for performance related meetings and monthly reporting
• Conduct fact find and disciplinary meetings - Assisting with official investigations and take meeting minutes.

General Responsibilities:

• Ensure all contract manning requirements are managed and met on a weekly basis; and arrange response cover as required in liaison with CIS Control Room. Manage and implement all requests for additional security cover and where necessary obtain only additional trained staff.
• Ensure that all contractual requirements are fulfilled on a daily basis and maintain up to date records of it.
• Demonstrate proactive management of the Security Team.
• Provide relief / break cover for Security Officers if required.
• Ensure all Logbooks and Registers are maintained in accordance with the Company and the Client requirements.
• Ensure the Assignment Instructions are maintained / in date at all times and staff are fully aware of any changes to policies and procedures immediately.
• Ensure that all security personnel under your management are fully acquainted with the Assignment Instructions, Emergency Procedures and any other instructions issued by CIS / Client.
• Set high personal standards for others to follow.
• Maintain a good level of morale and discipline within the team taking into consideration their welfare.
• Ensure that all staff are regularly briefed.
• Liaise with the Client and CIS Account Manager on all matters relating to the security of the premises, including, reporting on matters of discipline and welfare.
• Ensure that an effective handover takes place at the end of the night shift with the
• Site Manager: and, that all Keys, Equipment and Documentation are properly accounted for. This should be recorded in a separate log. Any discrepancies, faults or malfunctions should be immediately reported to the CIS Account Manager.
• Communicate all matters in writing and verbally to all members of staff ensuring continuity

Benefits:

• Health care plan (HSF)
• Perk Box (HSF) – discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailed Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards

CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.

At CIS Security Ltd, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.

Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.