1st Response Manager

Job description

At Salix Homes we are about so much more than just providing homes, we deliver services and provide support to help our customers to live, grow and thrive.

We have a fantastic opportunity for someone to lead our 24-hour 1st Response Service. In the role you will be responsible for ensuring the team provide security and concierge services 24-hrs per day 365 days per year.

Your ability to provide expert leadership and management across all functions and services carried out by the team will have a positive impact on customers by reducing the fear of crime and anti-social behaviour.

The role - What I’ll be doing

If successful, the main duties of your role will include responsibility for:

Providing management direction and leadership across all functions of the 1st Response service including:

24-hour control room
CCTV monitoring
Secure door entry and concierge services
Mobile security patrols
Static guarding service
Out of hours housing enquiries

You will provide visible, effective leadership to the team, ensuring high levels of performance and customer service are maintained at all times.

What we’re looking for

We are looking for an experienced manager with the ability to motivate and inspire your team to achieve results and meet challenging targets.

You must be committed to delivering excellent customer service and be able to work flexibly to meet the demands of the role. Your standard working week will therefore be predominantly 2pm to 10pm Monday to Friday with weekend cover being provided every 3rd week, for which appropriate allowances will be paid. This will ensure visibility and management presence at peak times for the service.

What we offer as a company

Annual Salary of up to £39,493 (plus enhancements for hours worked outside office hours)
Up to 34 day’s holiday + bank holidays
Flexi Time
Flexible Working and Family friendly policies
Generous Defined Contribution Pension Scheme
Life Assurance worth 3 x annual salary
Health Cash Plan which also provides a range of discounts including discounted gym membership
An inclusive and positive colleague culture - Investors in People Gold accredited organisation.
Advocate of the Greater Manchester Employment Charter

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and will also invite to interview any disabled candidates who demonstrate the minimum standards for the role.

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

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