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Job Purpose

A fantastic opportunity has arisen within the heart of central London for a dynamic Security Manager. You will be self-driven with a proactive mindset to lead a security focused team and deliver a high quality of customer service to both our clients and service users.

The ideal candidate will possess an extensive knowledge of security management, an innate understanding of team leadership and an intuitive approach to delivering an exemplary occupier and visitor experience that exceeds expectation.

As Security Manager, you will be responsible for recruiting, managing and empowering your team, setting the example as a strong, caring and inspiring leader with an ability to champion success and support where necessary. You will be self-motivated, confident in your communications and deal with all levels of stakeholders as second nature, with regular, meaningful interactions with the client.

The site environs encompass 2 buildings including corporate offices, theatre, commercial luxury retail and public realms. With the team working across front-of-house, back-of-house, loading bay and security control room, this makes for an exciting and varied role, utilising the broader aspects of the successful candidate’s experience.

This amazing opportunity operates on a full-time contract working 0800-1800 Monday-Friday.

We offer a competitive salary of £58,000K per annum.

Your holiday entitlement will be 28 days per annum including bank holidays.

Croma Vigilant prides itself in offering an exemplary welcome to our clients.

Key Responsibilities

• 
  Actively engage with the onsite team of security officer employees daily, to ensure effective communication of all matters pertaining to the delivery of a consistently 5-star guest experience.
• Work closely and consultatively with site management on any security and front-of-house matters, with a confident, experienced approach to setting-up a new site and running a large team effectively – this is essential.
• Responsible for the professional conduct & development of all Security team members.
• Ensure that all employee grievances are dealt with according to company procedures.
• Must have a full understanding of the functions covered by Front of House, Back of House and Security team members.
• Must have an awareness of electronic solutions such as CCTV & access control, key holding, post room and general business support. Previous working experience with MyTag, or similar, would be beneficial.
• Ensure compliance with SLA requirements, minimizing risks to all associates in the client’s business, which includes visitors, occupiers and internal associates.
• Must take ownership of incidents and direct employees to ensure response, reporting and management is in line with policy and procedures.
• Work in partnership with service partners and client’s representatives, ensuring all aspects of site security and fire prevention requirements are effectively managed.
• Regular liaison with external organisations such as the Council, Police and Emergency services
• A methodical approach to key management, including documentation, handover processes, auditing and reconciliations, with a focus on ensuring all keys are tagged using the associated system (MyTag) and the team are thoroughly trained in the procedures associated.
• You must ensure that all Security Officer employees are working in appropriate and safe conditions. Any accidents or faults that occur are being reported in accordance with procedures and policies.
• Manage on a day-to-day basis the CCTV, fire and security systems installed, ensuring that all staff are fully trained and competent in their roles and carrying out their required duties.
• Ensure that all incidents are managed and responded to in accordance with policies and procedures.
• Liaise and meet with clients and customers on a regular basis to review and record contract performance whilst ensuring high quality standards are consistently maintained.
• Daily liaison with tenant personnel to ensure that security issues are identified and resolved
• Must be responsible for manning levels of contracted, ad-hoc and special events as per customer requirements, these include, recruitment, screening and vetting with administrators and central support ensuring that sufficient and suitable relief staff are available.
• Must be responsible for Rota creation and weekly operational control liaison.
• Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
• Scheduled mobile and/or on-site patrols are carried out correctly and all required reports are completed.
• Ensure all staff uniforms are of a high standard with a clean-cut presentation at all times.
• Manage all relevant systems and ensure that all defects are correctly monitored and reported.
• Carry out investigations according to industry best practices
• Completion of regular reports and their storage and dissemination to the Contract Manager and Client representative
• Ensure that there is consistent cover and sufficiently trained officers to cover the Manager role whilst the Security Manager is on leave
• Liaising with other estate occupants and their security teams

Essential Candidate Specification

• Professional, highly driven, flexible, enthusiastic, proactive, excellent motivational skills.
• Must have a valid DS license and CCTV license
• Must have a clear understanding and be able to demonstrate outstanding customer service skills whilst maintaining a high degree of confidentiality at all times.
• Clear, concise and confident communication skills which are customer service orientated with an excellent eye for detail.
• Extensive experience in key management, including auditing and systems associated.
• Flexibility, reliability and being able to work days/nights and weekends to suit the needs of the business.
• Must be able to demonstrate the ability to think and act quickly in emergencies or under pressure and must be physically able to carry out all duties.
• Ensure monthly ad hoc spreadsheets are maintained and submitted in a timely manner
• Computer literate with knowledge of Word, Excel and Power Point and Outlook
• Thorough knowledge of relevant security systems and their operation.
• Ability to work independently with confidence, using own initiative as required.
• Team player with strong leadership skills and being a role model for your fellow colleagues.
• Must be patient, tolerant, reliable and trustworthy whilst being persuasive and assertive.
• Confidence and common sense to access and utilize expert resources when making decisions.
• 5 years of verifiable work history